NATASHA NOKES
New York,NY
Summary
CERTIFICATIONS: 8- & 16-Hour Course Completion | Fire Guard Certification | Conflict Resolutions Training | NYS Security license | Customer Service Certificate by SUNY Attain Lab |Fire Guard Preparatory Certificate SUMMARY: Resolute professional with proven performance in management, leadership, and communication. Meticulous in problem-solving and planning. Ready to make an immediate contribution to any organization. Customer Service Communication Skills Multitasking Critical Thinking Work Well Under Pressure Team Player Scanners Tactful and Diplomatic Flexible and Adaptable Time Management Skills Meet Deadlines Diligence Practical with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.
Overview
6
6
years of professional experience
Work History
Security Guard
Allied Universal Security Services
05.2023 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Preloader
UPS
07.2022 - 05.2023
- Collaborated with team members to maintain efficient workflow.
- Lifted and slid packages weighing up 50 pounds on conveyor belts to transport items.
- Followed all safety and security protocols to minimize risk of injury.
- Checked accuracy of product packaging and labeling, rectifying any issues.
Package Handler
FedEx
07.2021 - 07.2022
- Maintain a professional appearance at all times, deliver all packages in a timely manner
- Lift and slide packages onto conveyor belt for delivery, load packages onto truck for delivery
- Label, scan and weigh packages, unload, and sort incoming packages.
Direct Support Professional
Mercy Drive
12.2019 - 04.2020
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Sales Associate
Burlington Coat Factory
06.2019 - 10.2019
- Serve customers by helping them select products
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greet and receive customers in a welcoming manner
- Respond to customers' questions
- Direct customers by escorting them to racks and counters.
Personal Care Assistant
Heart to Heart Home Care
12.2017 - 05.2019
- Assist elderly person with activities of daily living including bathing, transfer, grooming hygiene, toilet, dressing
- Meal preparation, housekeeping, laundry, and shopping for client
- Transport client to and attend medical appointments, as well as social activities
- Assist with Medication Self-Administration
- Report health changes and provided proper documentation to appropriate staff
- Assisted residents in activities of daily living to maintain health and dignity
- Work in cooperation with family and outside providers to meet physical and emotional needs of patient
- Respond to resident dining needs and assist with feeding.
Education
High School Diploma -
Takes A Village Academy
Personal Care Assistant Certification -
Skills
- Emergency Response
- File and Records Management
- Staff Management
- Safety and Security
- Perimeter Patrol
- Customer Satisfaction
- CPR and AED Certification
Timeline
Security Guard
Allied Universal Security Services
05.2023 - 10.2023
Preloader
UPS
07.2022 - 05.2023
Package Handler
FedEx
07.2021 - 07.2022
Direct Support Professional
Mercy Drive
12.2019 - 04.2020
Sales Associate
Burlington Coat Factory
06.2019 - 10.2019
Personal Care Assistant
Heart to Heart Home Care
12.2017 - 05.2019
High School Diploma -
Takes A Village Academy