Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Patel

North Hollywood,CA

Summary

Team-Oriented Customer Support Representative and Creative with 5+ years of experience in a range of music industry roles.

Overview

5
5
years of professional experience

Work History

Customer Support Representative

Spectrasonics Inc
05.2021 - Current
  • Promote high customer satisfaction by resolving a wide range of customer issues
  • Maintain deep knowledge of all current promotions, exchange guidelines, payment policies and security practices
  • Handle sensitive financial and personal information with utmost discretion
  • Complete regular audits on authorized resellers to ensure selling guidelines are adhered to
  • Accomplishment: Played a vital role in the 2021 release of Sonic Extensions, by handling large influx of customer issues, earning a bonus within the first 6 months of employment

Finance Assistant

BosleyMD
04.2020 - 04.2021
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Assisted with preparation of monthly financial statements and reports to inform management.
  • Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.

Receptionist and Shift Supervisor

Larrabee Sound Studios
01.2020 - 03.2020
  • Supervised and organized studio runners daily tasks, errands and responsibilities by creating a daily to-do list and ensuring each task was completed
  • Maintained studio atmosphere and ambience by partaking in cleaning, flower arranging, and adjusting studio lighting
  • Ensured all studios were session ready by conducting regular inventory checks
  • Provided customer support over phone calls, forwarded and logged all messages, calls, mail and activity in/ out the building
  • Exercised utmost discretion with personal information of high caliber clientele

Sound Editor

Yale Alley Cats
12.2019 - 01.2020
  • Edited vocals and fixed performance flaws using Melodyne and Autotune for up to 32 vocal parts per song, in time for release of album 'Limelight' in Dec 2020
  • Assisted Lead Engineer - Grammy Nominated Audio Engineer Luca Zadra

Education

Music - Business/Management

Berklee College of Music
Boston, MA
09.2018

Skills

  • Pro Tools
  • Ableton
  • Melodyne
  • Microsoft Office

Timeline

Customer Support Representative

Spectrasonics Inc
05.2021 - Current

Finance Assistant

BosleyMD
04.2020 - 04.2021

Receptionist and Shift Supervisor

Larrabee Sound Studios
01.2020 - 03.2020

Sound Editor

Yale Alley Cats
12.2019 - 01.2020

Music - Business/Management

Berklee College of Music

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Natasha Patel