Natasha Pippin
Mesa,AZ
Summary
Fraud & Claims professional with 15+ years of experience in financial services, specializing in quality assurance, issue management, regulatory compliance, and operational risk mitigation. Proven leader with a strong track record of driving corrective action sustainability, conducting root cause analysis, and partnering with executive leadership to strengthen controls and improve business outcomes.
Overview
16
16
years of professional experience
Work History
Business Execution Consultant - Fraud & Claims Issue Management Sustainability
Wells Fargo Bank
02.2024 - 01.2026
- Developed and executed sustainability review processes to validate corrective actions and reduce repeat risk across Fraud & Claims operations.
- Conducted root cause analysis and provided recommendations to improve risk management.
- Collaborated with executive management to align business goals and ensure compliance with policies.
- Partnered with executive leadership to challenge remediation strategies, align risk priorities, and support informed issue-closure decisions.
Business Assurance - Quality Control Consultant II
Wells Fargo Bank
01.2019 - 02.2024
- Managed distribution of high-priority quality assurance reports, ensuring accuracy and compliance.
- Trained and mentored onshore and offshore team members, successfully overcoming barriers.
- Analyzed risk and implemented process enhancements to improve efficiency and reduce errors.
Quality Assurance Analyst III
Wells Fargo Bank
12.2017 - 01.2019
- Reviewed denied claims for regulatory compliance and policy adherence.
- Conducted fee audits and trained peers to ensure accuracy in complex claim resolutions.
Financial Crimes Supervisor I
Wells Fargo Bank
12.2016 - 07.2017
- Led teams in fraud detection and exceptions management, improving quality and chargeback effectiveness.
- Resolved high-risk cases, approved regulatory letters, and conducted performance evaluations.
Work Director II
Wells Fargo Bank
08.2015 - 12.2016
- Allocated tasks, analyzed reports, and implemented process improvements.
- Provided coaching to increase team metrics and supported management in various projects.
Financial Crimes Specialist (Various Levels)
Wells Fargo Bank
11.2009 - 08.2015
- Advanced through roles focusing on fraud detection, claims processing, and risk mitigation.
- Supported high-volume fraud and claims operations, progressing through multiple levels based on performance and subject-matter expertise.
- Recognized as a Top Performer in 2015 for exceptional contributions.
Education
High School Diploma -
Mesa High School
Skills
- Fraud detection
- Claims management
- QA oversight
- Regulatory compliance
- Issue management
- Corrective action validation
- Onshore/offshore training
- Mentorship
- Supervising & Management
- Performance coaching
- Root cause analysis
- Operational efficiency
- Control enhancement
- QA reporting
- Risk analysis
- Analytics
- Executive-ready insights
- Excel (advanced)
- Power BI
- Tableau
- Hogan
- Visa Online
- CLAIMS
- UAT Testing
Technical Proficiencies
Power BI, Tableau, Hogan, DAT, Mars, Visa Online, CLAIMS, Excel (advanced), Word, PowerPoint, Outlook
Education And Awards
High School Diploma, Mesa High School, Gold Coin Award, 2013, Top Performer Award, 2015
Timeline
Business Execution Consultant - Fraud & Claims Issue Management Sustainability
Wells Fargo Bank
02.2024 - 01.2026
Business Assurance - Quality Control Consultant II
Wells Fargo Bank
01.2019 - 02.2024
Quality Assurance Analyst III
Wells Fargo Bank
12.2017 - 01.2019
Financial Crimes Supervisor I
Wells Fargo Bank
12.2016 - 07.2017
Work Director II
Wells Fargo Bank
08.2015 - 12.2016
Financial Crimes Specialist (Various Levels)
Wells Fargo Bank
11.2009 - 08.2015
High School Diploma -
Mesa High School