Natasha Ponte
North Dighton,MA
Summary
I am a dedicated barista and server with a strong focus on customer satisfaction, attention to detail, and team collaboration. With expertise in training new staff and managing inventory effectively.
Overview
5
5
years of professional experience
Work History
Barista
Aroma Joe's Coffee
Raynham, MA
10.2024 - Current
- Prepared high-quality beverages in fast-paced environment, ensuring customer satisfaction and order accuracy.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Managed inventory levels, ordering supplies to maintain efficient operations and minimize waste.
- Implemented new beverage recipes, enhancing menu offerings and driving customer interest.
- Maintained cleanliness of workstations and equipment, adhering to health and safety regulations.
- Collaborated with management on promotional events to increase store visibility and sales performance.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server/ Expo/Food Runner
Barretts Alehouse
Bridgewater, MA
10.2024 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu offerings and service standards for consistent execution.
- Collaborated with kitchen team to ensure seamless operations during peak hours.
Server
Somerset Grille
Somerset, MA
09.2021 - 09.2024
- Managed multiple tables efficiently, prioritizing guest needs and requests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Criminal Justice
Roger Williams University
Bristol, RI05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Decision-making
- POS systems
- Hospitality service expertise
Languages
Portuguese
Native or Bilingual
Timeline
Barista
Aroma Joe's Coffee
10.2024 - Current
Server/ Expo/Food Runner
Barretts Alehouse
10.2024 - 06.2025
Server
Somerset Grille
09.2021 - 09.2024
Criminal Justice
Roger Williams University