Natasha Prejean
Kemah,TX
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Officer Specialist
Department of Justice
Houston, TX
12.1999 - Current
- Managed case files, ensuring accurate documentation and timely updates.
- Facilitated interdepartmental communication to enhance operational efficiency.
- Trained junior staff in departmental practices for improved performance.
- Conducted performance reviews with direct reports, providing constructive feedback.
- Coordinated with departments to ensure successful project completion.
- Managed crisis situations by implementing contingency plans to mitigate impacts on operations.
- Audited legal documents for accuracy and compliance with required signatures.
- Reviewed documents prior to submission, ensuring precision and thoroughness.
- Assisted visitors and attorneys with inquiries through multiple communication channels.
- Answered a multiline phone system with the highest quality of professionalism.
- Resolved issues in an efficient and timely manner.
- Answered the phone with a positive attitude and asked questions to better understand the caller's needs.
- Worked in a fast-paced environment, and maintained composure at all times.
- Handled escalated complaints and concerns in a professional manner.
- Prepared written reports of daily activities and irregularities such as equipment or property damage.
- Performed administrative tasks, such as maintaining records of arrests.
- Experienced in handling sensitive, classified, and confidential information.
Education
Some College (No Degree) - General Studies
University of North Texas
Denton, TXSome College (No Degree) - General Studies
Lone Star College
Houston, TXSkills
- Document management
- Case file auditing
- Crisis management
- Customer support
- Interdepartmental communication
- Staff training
- Compliance review
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Issue resolution
- Report writing
- Troubleshooting and problem resolution
- Organizational improvement
- Documentation and reporting
- Efficient in using office equipment (printers, scanners, fax machines)
Certification
Retired Federal Law Enforcement
Timeline
Senior Officer Specialist
Department of Justice
12.1999 - Current
Some College (No Degree) - General Studies
University of North Texas
Some College (No Degree) - General Studies
Lone Star College