Natasha Rancone
Gilbert,AZ
Summary
Dynamic sales leader with a proven track record at The Flip Secrets, excelling in revenue management and cross-functional team collaboration. Spearheaded KPI systems and optimized sales frameworks, driving accountability and enhancing performance. Expert in complex problem-solving, I successfully increased enrollment volume through innovative financing pathways and structured onboarding processes.
Overview
5
5
years of professional experience
Work History
CSO
The Flip Secrets
05.2023 - Current
- Designed and implemented daily and weekly KPI tracking systems for setters and closers, driving performance accountability and improving revenue predictability.
- Built and optimized outbound and inbound sales frameworks, including script development, objection handling structures, and performance tracking dashboards.
- Created, trained, and coached setter teams on structured discovery scripts and qualification processes to increase booked call quality and close rates.
- Recruited, vetted, and onboarded high-performing setters and closers, establishing a scalable hiring and ramp-up system.
- Architected and managed inbound funnel systems (lead flow, CRM pipelines, follow-up sequences), ensuring efficient lead conversion and reduced leakage.
- Established multiple student financing pathways (merchant financing, third-party lenders, payment plans), increasing accessibility and boosting enrollment volume.Designed and implemented company-wide sales KPIs (daily, weekly, and monthly), creating accountability systems that improved forecast accuracy and revenue consistency.
- Built and trained setter and closer teams on structured sales frameworks, objection handling, discovery flow, and performance optimization.
- Recruited, hired, and onboarded high-level setters, closers, and finishers, developing scalable ramp-up and performance training systems.
- Architected and launched an internal Financing Department, creating standardized processes for guiding clients through third-party lender approvals and payment plan structures.
- Trained and managed “Financers” (finishers) to ethically and effectively move enrolled clients through financing workflows, reducing friction between close and funding.
- Established multiple financing pathways (merchant financing, structured payment plans, third-party lenders), increasing program accessibility and boosting enrollment volume.
- Developed internal SOPs and compliance processes to align financing conversations with risk management and default mitigation strategies.
- Built and optimized inbound funnel systems (lead routing, CRM pipeline design, follow-up sequences), ensuring efficient conversion from marketing to enrollment.
- Designed and implemented a structured student onboarding process, improving post-enrollment experience, reducing buyer’s remorse, and increasing retention.
- Created cross-functional alignment between sales, financing, and fulfillment teams to ensure promises made during enrollment were operationally deliverable.
- Trained sales and enrollment teams on ethical financing conversations, lender qualification positioning, and structured financing workflows to reduce defaults.
- Collaborated cross-functionally with operations and fulfillment teams to align sales promises with delivery capacity and student success outcomes.
- Implemented performance-based accountability structures including dial minimums, talk-time targets, and conversion benchmarks.
- Drove revenue growth by aligning sales training, financing options, and funnel infrastructure into a cohesive acquisition engine.
Appointment Setter
BNB Formula
01.2021 - 05.2023
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
- Set appointments with salespeople and potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Screened potential customers to determine interest and requirements for products and services of company.
Education
Associate of Arts - Business Administration
University of North Georgia
Dahlonega, GA08-2017
Skills
- Revenue management
- Risk management
- Decision-making
- Task delegation
- Performance evaluations
- Shift scheduling
- Policy and procedure development
- Brand management
- Customer relationship management (CRM)
- Complex Problem-solving
- Conflict resolution
- Cross-functional team management
- Staff development
Timeline
CSO
The Flip Secrets
05.2023 - Current
Appointment Setter
BNB Formula
01.2021 - 05.2023
Associate of Arts - Business Administration
University of North Georgia