Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NaTasha Robinson

NaTasha Robinson

Appomattox,VA

Summary

Customer-oriented General Manager with experience. Dedicated to driving revenue growth and expanding profit margins. Known for adaptability and ability to thrive in high-pressure environments, consistently delivering on multiple projects with tight deadlines. A meticulous leader and strategic planner. Possesses comprehensive managerial acumen and offers a visionary approach coupled with motivational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

McDonald's
07.2024 - Current
  • Managed a volume of $4 Million Dollar McDonald's Account
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Department Manager

McDonald's
06.2021 - 07.2024
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Retail Manager

Sodexo
02.2020 - 08.2021
  • Maintains and develops client relationships and customer satisfaction for multifunctional food service areas to ensure account retention and positive public relations
  • Co-managed a volume of $12 Million Sodexo Account
  • Establishes and maintains a safe work environment
  • Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts: Starbucks, Qdoba, Subway, & Garbanzo
  • Ensuring that employees have appropriate equipment, supplies and resources
  • Manages cash handling protocols & control procedures according to Sodexo policies
  • Maintains client satisfaction for food quality & customer service
  • Accountable for the execution of service quality by maintaining the highest level of delivery
  • Supervises day-to-day work activities of food service workers
  • Manages DineSlu Social Media accounts

Residential Dining Manager

Sodexo
09.2019 - 02.2020
  • Managed daily operations of residential dining services in a university setting
  • Developed and implemented efficient policies and procedures to ensure quality of service
  • Created menus for weekly and monthly events, incorporating dietary restrictions and food allergies
  • Coordinated with vendors to ensure timely delivery of food and supplies
  • Developed and conducted training sessions for new and existing staff members
  • Supervised and mentored a team of 10+ dining staff

Guest Experience Manager

Aramark
01.2018 - 02.2019
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Created engaging content to catch attention of potential customers.
  • Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
  • Responded to comments, posts, and questions

Education

Bachelor of Science - Hospitality Management

Virginia State University
Petersburg, VA
12.2017

Skills

  • Branding
  • Sales
  • Advertising and marketing
  • Client relations
  • Operations management
  • Leadership and team building
  • Training and coaching
  • Networking
  • Team training and development
  • Leadership
  • Inventory control
  • Marketing
  • Top talent recruiting, hiring, and retention

Certification

ServSafe, 11/17/2029

Timeline

General Manager

McDonald's
07.2024 - Current

Department Manager

McDonald's
06.2021 - 07.2024

Retail Manager

Sodexo
02.2020 - 08.2021

Residential Dining Manager

Sodexo
09.2019 - 02.2020

Guest Experience Manager

Aramark
01.2018 - 02.2019

Bachelor of Science - Hospitality Management

Virginia State University

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NaTasha Robinson