Natasha Rodney
Salem,NJ
Summary
Providing essential Customer Service as an Independent Customer Service Specialist. Over 3 years of pickup and delivering Customers’ essentials with care. 5 years in Mental Health and Developmental Disabilities have led to developed skills in Adaptability and leadership.
Knowledgeable with solid background in independent driving, scheduling, and track record of reliable and efficient service. Demonstrated ability to maintain vehicle safety and punctuality for various transport needs. Proven skills in route planning and customer interaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Independent Driver
Instacart
01.2022 - Current
- Delivered over 450+ orders; mainly bundle orders to destinations
- Assembled singular and multiple orders promptly and with care
- Current 5 star ranking is 4.96
- Communicated with customers to ensure the essential delivery was executed
Front Desk Counselor
Post Graduate Center of Mental Health
03.2022 - 12.2023
- Supervises front desk during overnight shifts
- Walking and video surveillance of building floors
- Assists tenants with rent collection, maintenance forms, and mail process
- Documents all necessary paperwork related to tenants and building safety and upkeep
- Conducts fire alarm drills and all safety protocols for tenants and building
Independent Driver
Uber Eats
12.2021 - 12.2022
- 60- orders delivered to destinations weekly
- Assembled singular and multiple orders promptly and with care
- Communicated with customers to ensure the essential delivery was executed
Independent Driver
Amazon Flex
12.2021 - 08.2022
- 20-50 packages delivered to destinations daily
- Assembled packages promptly and with care
- Communicated with customers to ensure the essential delivery was executed
Day Habilitation Specialist
Adapt Community Network
07.2018 - 12.2021
- Supervised and assisted people with Developmental Disabilities (DD) with activities of their daily living goals
- Assisted people with DD scheduling life plan meetings; providing feedback on their progress observed on a daily basis
- Accompanied people with DD on trips, appointments, day program activities, residential activities, and meal time protocols
Call Center Representative
Teleperformance AT&T
03.2013 - 06.2014
- Received inbound calls from AT&T customers regarding cell phone technical issues and concerns
- Accepted and completed 15 inbound tech resolution calls, ranging from cell phone restarting, downloading, and creating new accounts daily
Education
Bachelor’s of Arts - English/Professional Writing
Albany State University
Albany, GeorgiaCPR/First Aid -
Bronx, New YorkGoogle IT Support Professional Certificate -
Merit America
05.2025
Skills
- Technical Support & Troubleshooting
- User Training & Support
- Operating Systems Installation
- Software Installation & Configuration
- Customer Service
- Windows
- Networking
- Clean driving record
- Work/life balance
- Attention to detail/Inventory
Websites
Accomplishments
- Achieved Gold status by completing deliveries with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
Certification
- First Aid, CPR, and AED Instructor Certification
Timeline
Front Desk Counselor
Post Graduate Center of Mental Health
03.2022 - 12.2023
Independent Driver
Instacart
01.2022 - Current
Independent Driver
Uber Eats
12.2021 - 12.2022
Independent Driver
Amazon Flex
12.2021 - 08.2022
Day Habilitation Specialist
Adapt Community Network
07.2018 - 12.2021
Call Center Representative
Teleperformance AT&T
03.2013 - 06.2014
CPR/First Aid -
Google IT Support Professional Certificate -
Merit America
Bachelor’s of Arts - English/Professional Writing
Albany State University
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