NATASHA ROJAS
Fort Lauderdale
Summary
Compassionate and motivated healthcare professional with an Associate of Arts from Broward College and a strong interest in patient care. Experienced in providing exceptional customer service, supporting individuals with empathy, and working effectively in fast-paced environments. Fluent in English, Spanish, and Portuguese. With knowledge in medical terminology, anatomy, HIPAA principles, and patient confidentiality. Eager to begin a career in healthcare and committed to learning new clinical skills while delivering safe, respectful, and high-quality patient care.
Overview
5
5
years of professional experience
Work History
Family Caregiver
Private Family Household
Miami
02.2023 - 06.2026
- Monitored health changes and reported concerns to healthcare professionals promptly.
- Managed medication schedules and ensured timely administration of prescriptions.
- Monitored vital signs of patients and reported changes to appropriate personnel.
- Assisted with meal preparation and nutrition planning for dietary needs.
- Provided emotional support and encouragement to family members who were ill or disabled.
- Facilitated communication between families and healthcare providers regarding various issues.
- Developed meaningful relationships with clients through active listening and empathy.
Bilingual Technical Support Representative
Apple
Sunrise
08.2021 - 02.2023
- Delivered bilingual support to customers via phone and chat, enhancing communication and understanding.
- Diagnosed technical issues with Apple products, ensuring rapid resolution.
- Assisted in troubleshooting both software and hardware challenges faced by customers.
- Collaborated with colleagues to resolve complex technical inquiries, ensuring timely and accurate solutions.
- Conducted follow-up calls to confirm customer satisfaction after issue resolution, reinforcing commitment to service quality.
- Demonstrated patience and applied de-escalation strategies in high-stress situations.
Education
Associate Degree in Arts - Diagnostic Medical Sonography
Broward College
Fort Lauderdale, FL12-2027
Skills
- Patient care
- Patient documentation
- Basic medical knowledge
- Medical terminology
- HIPAA compliance
- Patient wellness guidance
- Welcoming patient interactions
- Fast-paced healthcare adaptability
- Detail-oriented organization
- Collaborative problem-solving
- Team collaboration
- Multilingual fluency
- Multilingual communication skills
- Office software proficiency
- Effective time management
LANGUAGES
English – Fluent, Spanish – Fluent, Portuguese – Fluent
RELEVANT HEALTHCARE KNOWLEDGE
- Medical Terminology
- Anatomy and Physiology
- Patient Care Principles
- Diagnostic Imaging Environment
- Healthcare Documentation
- Medical Ethics and Professionalism
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Family Caregiver
Private Family Household
02.2023 - 06.2026
Bilingual Technical Support Representative
Apple
08.2021 - 02.2023
Associate Degree in Arts - Diagnostic Medical Sonography
Broward College