Natasha Rollings
Seneca,SC
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction at MAP Communications through exceptional problem-solving and customer support skills. Excelled in managing high call volumes and resolving complex issues, significantly improving call efficiency. Skilled in data entry and adept at mastering multiple software systems, ensuring seamless customer interactions.
Overview
8
8
years of professional experience
Work History
Call Center Representative
MAP Communications
10.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Office Secretary
Upstate Wood Designs
10.2016 - 12.2023
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
- Scheduled appointments and conducted follow-up calls to clients.
Education
GED -
Seneca High School
Seneca, SC08.2002
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
MAP Communications
10.2024 - Current
Office Secretary
Upstate Wood Designs
10.2016 - 12.2023
GED -
Seneca High School
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