Natasha Rosa
Casselberry,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Great communication and problem-solving abilities. Consistently delivering quality service and high level of excellence in customer service and team leadership. Self-motivated and a true team player. Eager and more than willing to learn!
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Pet Supplies Plus
05.2023 - Current
- Assisted customers in locating appropriate store locations, answered product questions, and provided solutions to various issues, including refunds, store feedback or complaints, or products
- Used knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction
- Oversaw a team of 8 cashiers, ensuring that exceptions exceeded and provided exceptional service to each and every customer
- Handled POS transactions such as cash, credit and debit card purchases, and refunds
- Put in place daily operating procedures to keep store clean, well-stocked, and organized
- Kept orderly and accurate accounting records by monitoring sales documentation at the end of the day
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
Server
Bloomin' Brands
02.2021 - 05.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Host/Busser
Bloomin' Brands
05.2020 - 02.2021
- Managed incoming calls during busy shifts to provide dining information and take reservations.
- Provided excellent customer service by anticipating customer needs.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Notified server after seating parties in section to facilitate prompt service.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained cleanliness of lobby area, including wiping down tables, chairs and menus.
Education
Grooming Tech Certification -
Paragon Pet School
Orlando, FL01.2022
High School Diploma -
Cypress Creek High School
Orlando, FL05-2019
Skills
- Customer service expert
- Multitasking abilities
- Dependable and responsible
- Teamwork and collaboration
- Scheduling and appointment setting
- Problem-solving
- Flexible and adaptable
- Documentation and reporting
- Great at computers (Microsoft word, excel, powerpoint, etc)
- Team Supervision
- Staff Training
- Food Running
- Menu Memorization
- Safe Food Handling
- Table setting knowledge
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Supervisor
Pet Supplies Plus
05.2023 - Current
Server
Bloomin' Brands
02.2021 - 05.2023
Host/Busser
Bloomin' Brands
05.2020 - 02.2021
Grooming Tech Certification -
Paragon Pet School
High School Diploma -
Cypress Creek High School
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