Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Natasha Rowe

Brooklyn,NY

Summary

Accomplished hospitality leader with over 15 years of experience in driving operational excellence, team development, and guest satisfaction across diverse venues. Proven ability to strategize and implement service innovations that enhance brand reputation, streamline operations, and achieve financial objectives. Adept at building high-performing teams, cultivating client relationships, and delivering exceptional guest experiences.

Overview

17
17
years of professional experience

Work History

General Manager

Rooftop Reds
09.2023 - Current
  • Oversee all aspects of daily operations, ensuring seamless execution and alignment with organizational goals
  • Develop and implement strategies to improve guest satisfaction and operational efficiency
  • Lead and mentor a diverse team, fostering a culture of excellence and collaboration
  • Monitor financial performance, manage budgets, and implement cost-control measures to achieve revenue targets

Director of Event Management

Rooftop Reds
06.2018 - 09.2023
  • Built and managed the events department for the world’s first commercially viable rooftop vineyard
  • Directed all aspects of event planning, including vendor coordination, staff scheduling, and budget oversight
  • Enhanced client satisfaction through personalized service, resulting in a25% increase in repeat business
  • Developed year-round event calendars, increasing brand visibility and organic engagement

Beverage Director

Flinders Lane NYC
04.2017 - 07.2018
  • Directed beverage program, aligning inventory and purchasing strategies with budgetary goals
  • Trained staff on service excellence, improving overall guest experience and increasing average spend per guest
  • Cultivated vendor relationships, securing favorable pricing and exclusive product availability

General Manager

Jack Ryan’s Steak and Chophouse
01.2014 - 02.2017
  • Managed full-service restaurant operations, ensuring consistency in service quality and operational efficiency
  • Designed and executed marketing initiatives to drive revenue growth and customer loyalty
  • Achieved financial targets by streamlining operations and controlling costs, resulting in a15% profit increase

Bar Manager

Marx Midtown
08.2010 - 11.2013
  • Supervised bar operations, ensuring compliance with safety regulations and service standards
  • Improved team productivity through structured training and performance management

Lead Bartender

Guiseppe, Arnaldo & Sons ~ Icebergs Group
01.2008 - 06.2010
  • Delivered exceptional guest experiences in a high-volume, luxury setting
  • Assisted in developing beverage menus, enhancing the guest’s culinary experience

Education

Bachelor of Business Administration - Event Management

William Angliss Institute of TAFE
08.2004

Skills

  • Strategic Planning & Execution
  • Guest Experience Enhancement
  • Team Leadership & Development
  • Budget Management & P&L Oversight
  • Event Operations & Coordination
  • Vendor & Stakeholder Management
  • Revenue Growth Strategies
  • Service Quality Improvement

Accomplishments

  • Successfully increased annual event revenue by30% through strategic planning and client engagement.
  • Spearheaded a service training program, leading to a20% improvement in guest satisfaction scores.
  • Recognized for excellence in team leadership and innovation in service delivery.

Timeline

General Manager

Rooftop Reds
09.2023 - Current

Director of Event Management

Rooftop Reds
06.2018 - 09.2023

Beverage Director

Flinders Lane NYC
04.2017 - 07.2018

General Manager

Jack Ryan’s Steak and Chophouse
01.2014 - 02.2017

Bar Manager

Marx Midtown
08.2010 - 11.2013

Lead Bartender

Guiseppe, Arnaldo & Sons ~ Icebergs Group
01.2008 - 06.2010

Bachelor of Business Administration - Event Management

William Angliss Institute of TAFE

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