Natasha Rowe

• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Conducted interviews with applicants, explaining benefits process and which programs were available.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Offered diverse clerical support to BH office team members, managed correspondence, answered telephone calls and tracked documentation.
• Conducted office inventory checks and requested restock of supplies.

Created Entitlements Manual for Supportive Housing Program

Secure, Investigate and maintain Entitlement benefits for approximately 100 adult Supportive Housing individuals like SSDI, SSI and SNAP

Communicate with various Entitlement organizations like Social Security Administration (SSA) for individuals

Input individual data into AWARDS and AIRS systems

Assisted Case Managers and other supportive staff with Entitlements and other Administrative duties

Training:

Provided approximately 15 programs with ongoing training schedules for regulated yearly trainings like: SCIP, AMAP & CPR/FA by coordinating with various Instructors.

Maintained approximately 300 staff Certificates in Foothold & Excel for trainings like: SCIP, AMAP & CPR/FA in each of the 15 programs.

Maintained approximately 15 programs Incident Report training schedule for 300 staff.

Maintained updated Staff New HIres & Termination on Excel sheet with staff certificates & PPD readings.

Created a Training Manual for the organization.

Purchasing:

Upon Executive approval, purchased items requested by the Managers from the 15 programs from vendors like ACE, Cosco & Amazon.

Assigned & maintained work AMEX card for approved purchases.

Assisted with 20% reducing cost by processing & disputing company Vehicle violations for approximately 30 vehicles on a weekly basis.

Processed work cell phone orders upon approval & maintain a agency cell phone log.

Assisted with Program return of items purchased

Created a Purchasing Manual for the organization

Entitlements:

Secured & maintained Entitlement benefits for approximately 300 adult individuals like: SSDI, SSI, SSP, SNAP, HEAP, Medicaid & Medicare - to maintain organizational revenue of 80%.

Visited and/or communicated with various Entitlement programs on behalf of the individuals.

Maintained individuals Entitlements files manually and in Foothold.

Created an Entitlements Manual for the organization

Other Duties:

Auditing :

Assisted with Auditing 15 programs in various boroughs Food & PNA on a monthly basis to reduce program citations.

Assisted with Notarizing organizational documentation.