Natasha Santana
Queens
Summary
I'm a reliable and hardworking person who has experience in the customer service field. with proven expertise at Ría Money Transfer JP travel services I'm skilled in complaint resolution and payment processing. I excel in fast-paced environments, ensuring customer satisfaction through effectiveness, communication, and teamwork. I thrive on challenges and am committed to continuous improvement, always seeking to enhance the customer experience. My ability to adapt quickly and work collaboratively with colleagues has consistently contributed to achieving team goals and exceeding customer expectations. I'm also bilingual in ENGLISH and SPANISH fluently. I'm also a very adaptable person to any work environment. In addition, I have had the chance to experience a restaurant setting where I had the chance to acquire a variety of skills in order to satisfy clients' needs and make their visit and their experience pleasant. This experience in my past jobs has equipped me with strong communication skills and the ability to handle diverse customers' needs effectively. Through my experiences, it has granted me qualities that I think are essential to any workplace, like patience, kindness, trustworthiness, punctuality, responsibility (including accountability), diligence, perseverance, self-management skills, self-control, and loyalty. I am committed to maintaining a positive atmosphere and ensuring that each guest leaves with a memorable experience.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Customer Service Representative and Cashier
Ría Money Transfer -JP Travel Multiservices
11.2024 - 05.2025
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Energy Fuel Restaurant
05.2023 - 10.2024
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Urban Assembly of Emergency Management
411 Pearl St New York, 1003806-2024
Skills
- Responsible
- Complaint resolution
- Multitasking and organization
- Bilingual
- Ability to assist costumers in case of need
- Professional
- Teamwork and collaboration
- Ability to learn fast and adapt to new environments
- Very friendly and cordial person
- Ability to take lead
- Customer service
- Critical thinking
- Cleaning and sanitizing
- Inventory management
- Payment processing
- Hardworking
Certification
FEMA TRAINING
- IS-5a
- IS-100c
- IS-200c
- IS-700b
- IS-800d
- IS-906
- IS-907
- Narcan Training Certification
- New York State Mandated reporter training certificate
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative and Cashier
Ría Money Transfer -JP Travel Multiservices
11.2024 - 05.2025
Cashier
Energy Fuel Restaurant
05.2023 - 10.2024
High School Diploma -
Urban Assembly of Emergency Management
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