Natasha Schwappach

Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.

• Sell Asurion home tech protection for eligible devices in their home
• Explain device capabilities, wireless carrier data product offers and company policies.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Managed over 50 calls per day.

• Trained team members in successful strategies to meet operational and sales targets.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Submitted reports to senior management to aid in business decision-making and planning.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Promoted to Assistant Manager after only 4 months with company.

• Assist guests in confirming Their reservations and ensure their eligibility.
• Pitching and up-selling guests enhancement to their vacations
• Taking inbound and outbound calls in a timely manner
• Using company systems and resources to schedule and reschedule vacation travel dates when applicable.
• Established strong customer relationships, building recommendations and loyalty.
• Managed over 100 calls per day