Africa Lang
Dallas,TX
Summary
I am a certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. I am quick to build rapport with patients and successful at reducing their anxiety or discomfort. Additionally, I am a dedicated Customer Service Specialist with skills to prioritize and multi-task in a fast-paced working environment. I am known for successfully handling escalated customer support issues and for working well as part of a team to reach personal and business goals.
Overview
11
11
years of professional experience
Work History
Phlebotomy Technician
Ascension Providence Hospital
Waco, TX
09.2021 - Current
- Maintained a clean, safe, and organized work environment.
- Documented patient information into electronic medical records system.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained accurate records of collected specimens and test results.
- Verified patient information prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Sales Supervisor
Empereon Constar
Waco, TX
02.2017 - 02.2021
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Ensured compliance with company policies and procedures related to sales operations.
- Managed sales personnel, setting performance goals and strategies for attaining objectives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Conservation Specialist
American Life Insurance
Waco, TX
03.2018 - 03.2020
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Maintained accurate records of all insurance transactions using computer software systems.
- Provided customers with information regarding plan features, pricing, and availability.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Customer Service Representative
General Dynamics
Waco, TX
10.2013 - 06.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Maintained high standards of customer service.
- Implemented strategies to support customer service delivery.
Education
AMCA National Phlebotomy Technician -
Waco Phlebotomy
Waco, TX01-2021
Basic Life Support Certification
American Heart Association
Burleson, TX01-2021
High School Diploma -
Hubbard High School
Hubbard, TX05-2010
Skills
- Patient Flow Management
- Medical Records Maintenance
- Documentation Management
- Biohazard Disposal
- HIPAA
- Blood collection
- Data Entry
- Call Management
- Account updating
- Inbound and Outbound Calling
- Product Knowledge
- Phlebotomy
- Medical Terminology
- Venipuncture
- Sanitation and sterilization
- Health Education
- Patient Care
Timeline
Phlebotomy Technician
Ascension Providence Hospital
09.2021 - Current
Conservation Specialist
American Life Insurance
03.2018 - 03.2020
Sales Supervisor
Empereon Constar
02.2017 - 02.2021
Customer Service Representative
General Dynamics
10.2013 - 06.2017
AMCA National Phlebotomy Technician -
Waco Phlebotomy
Basic Life Support Certification
American Heart Association
High School Diploma -
Hubbard High School
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