Natasha Sims
McAlester,OK
Summary
I am experienced in maintaining a loan receivable balance of $500K and a growth in revenue monthly in each location. I am a dependable, hardworking candidate that is willing to take on multiple tasks with a positive attitude. I can achieve tasks while working with a team of people or while working alone. I have a willingness to learn anything new and take on any new responsibility to achieve a positive outcome.
Overview
12
12
years of professional experience
Work History
District Manager
Liberty Tax & Loans
09.2022 - Current
- Conducted regular store visits to assess store operations, customer service, and staff performance.
- Assisted in the recruitment and selection of store personnel.
- Responsible for training, managing and directing all work performed by branches.
- Maintain and manage all financial bank transactions and trial balances with 100% accuracy.
- Help assist branch staff in minimizing delinquent accounts.
- Resolve all customer/employee grievances with excellent customer service/management skills.
- Develop spreadsheets for YOY/MOM/EOM reports for analytical reviews.
- Process tax returns with 100% accuracy and maintain all record retention for compliance reviews.
Store Manager
Liberty Tax & Loans
02.2012 - 09.2022
- Supervise office staff.
- Achieve all loan receivable and revenue goals
- Maintain accuracy with drawer/vault trial balances for daily operations.
- Completed bank withdraws and bank deposits.
- Provide excellent customer service and create a customer rapport with potential new and existing guests.
- Solicit for new business via business partners and out of office marketing.
- Receive payments and post to customer accounts
- Follow all state and federal lending guidelines and compliance with company procedures.
- Process tax returns with 100% accuracy and maintain all record retention for compliance purposes.
- Perform collections at the store level with collection calls and letters to minimize delinquent accounts.
Education
Associate of Applied Science - Legal Support And Services
Purdue Global University
02.2019
Skills
- Policy Enforcement
- Team Recruiting, Onboarding, and Team Management
- Business Development
- Leadership
- Compliance
- Conflict Resolution
- Customer Service
- Microsoft Office (Word, Excel, and PowerPoint)
- Multitasking
- Operations Management
- Attention to Detail
Timeline
District Manager
Liberty Tax & Loans
09.2022 - Current
Store Manager
Liberty Tax & Loans
02.2012 - 09.2022
Associate of Applied Science - Legal Support And Services
Purdue Global University
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