Natasha Smith
Moyock,NC
Summary
Customer Service professional
Caring and skilled health specialist, with over 10 years of experience, passionate about positively impacting programs and helping participants by providing expert support. Familiar with health insurance and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Parent Support/Special Need Advocate
Lived in Experience
01.2014 - Current
- Hours per week: 40+
- Over 10 years lived in experience with an Intellectual/developmental disability (I/DD)
- Over 10 years’ experience with facilitating applied behavioral techniques
- Collaborated with therapists, doctor, and teachers to develop comprehensive plans
- Helped prepare lunches
- Worked effectively with therapists and teachers to coordinate effective solutions to any question or concern.
- Made referrals to appropriate services, following up to confirm treatment plan was applied in home and school.
Optician
Pearle Vision
10.2021 - 02.2022
- Company Overview: Joyful Eyecare
- Hours per week: 30-35
- Helped patients choose right eyeglass and filled prescription from optometrist
- Educated patients on how to care for their eyeglass, and offered excellent customer service to increase satisfaction.
- Fixed minor frame repairs
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Coordinated with benefits with insurance provide
- Sold designer frames and high-end lenses to increase sales margins
Personal Care
Genesys Home Health Care
01.2011 - 04.2012
- Hours per week: 40
- Over one year experience as a personal care to an individual with a disability
- Accompanied client to doctor appointments/surgeries
- Supported client with mental support and physical activities of daily living to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Claims Representative
Optima Health
05.2004 - 05.2006
- Company Overview: Mental Health
- Hours per week: 40
- Worked productively in fast-moving work environment to process large volumes of claims.
- Helped with providers referrals
- Informed clients of status of benefits and deductible meet
- Followed up with customers on unresolved issues.
- Reprocessed Mental Health Claims
Claims Representative
Tricare
06.1998 - 06.2000
- Company Overview: Blue Cross Blue Shield
- Hours per week: 30-35
- Reviewing medical insurance claims
- Reprocessed claims and mailed correspondence letters
- Helped clients find network providers
- Checked members benefits and deductible
- Followed up with members on unresolved issues
- Blue Cross Blue Shield
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
Personal Care Aide
Community Personal Care Inc.
Norfolk, VA11-2011
Associates in applied science - Interior Design
Tidewater Community College
Chesapeake, Virginia01.2006
Nursing, Dance, Psychology
Old Dominion University
Norfolk, Virginia01.2004
High School Diploma -
Baltimore Polytechnic Institute
Baltimore, Maryland01.1992
Skills
- Benefits administration
- Document review
- Excellent customer service skills
Certification
Certified PCA
Timeline
Optician
Pearle Vision
10.2021 - 02.2022
Parent Support/Special Need Advocate
Lived in Experience
01.2014 - Current
Personal Care
Genesys Home Health Care
01.2011 - 04.2012
Claims Representative
Optima Health
05.2004 - 05.2006
Claims Representative
Tricare
06.1998 - 06.2000
Certified PCA
Personal Care Aide
Community Personal Care Inc.
Associates in applied science - Interior Design
Tidewater Community College
Nursing, Dance, Psychology
Old Dominion University
High School Diploma -
Baltimore Polytechnic Institute
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