NATASHA SMITH
Prometric
Jacksonville,FL
14
years of professional experience
Results-driven professional with extensive experience in customer service, financial services, and healthcare operations. Proven leader skilled in team management, payroll processing, inventory control, and process improvement. Known for delivering exceptional customer experiences, maintaining compliance standards, and improving operational efficiency.
Work History
Testing Center Manager
3 Years 3 Months- Managed daily operations of a high-volume testing center, ensuring compliance with strict testing and security protocols.
- Supervised and trained staff, processed payroll, managed inventory and supply ordering, and provided exceptional customer service.
- Resolved operational and technical issues, conducted audits, and improved workflow efficiency.
- Developed and implemented comprehensive test strategies aligned with project requirements and timelines.
- Implemented performance testing initiatives that significantly improved system response times and overall user experience.
Customer Financial Services Representative
2 Years 2 Months- Exceeded performance metrics, educated customers on financial products, and handled sensitive information with strict compliance.
- Assisted with account inquiries and provided solutions to improve customer satisfaction.
- Analyzed fraudulent transactions to identify patterns and prevent financial losses.
- Established key performance indicators to measure effectiveness of fraud prevention strategies.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Improved customer experience by providing timely and accurate responses to inquiries about banking products and services.
Onboarding Analyst
5 Years 1 Month- Managed patient scheduling, insurance verification, and onboarding workflows.
- Collaborated with teams to improve processes, ensured accuracy of patient data, and supported operational efficiency.
- Advocated for patients and families by managing concerns, complaints, and service recovery while promoting a positive healthcare experience.
- Served as a liaison between patients, families, providers, and administrative departments to facilitate effective communication and timely resolution.
- Maintained detailed documentation of patient interactions, complaints, resolutions, and escalations in accordance with organizational standards.
- Identified trends in patient feedback and communicated findings to leadership to support quality improvement and operational efficiency.
- Protected confidential patient information and maintained compliance with HIPAA and organizational privacy policies.
- Collaborated with multidisciplinary teams to address barriers to care and improve patient engagement and satisfaction.
- Utilized active listening, empathy, conflict resolution, and problem-solving skills to de-escalate difficult situations and build patient trust.
Customer Service Manager
1 Year 7 Months- Led and trained customer service teams, improved performance metrics, and implemented policies to enhance customer satisfaction and retention.
Accounting Assistant
2 Years 11 Months- Prepared financial reports, processed payments, reconciled accounts, and supported budgeting and administrative functions.
- Assisted in month-end close activities, contributing to timely financial reporting and analysis.
- Maintained accounting records, ensuring data integrity through regular reconciliations and audits.
- Supported preparation of financial statements by gathering necessary documentation and data entry tasks.
- Implemented tracking systems for accounts payable, reducing processing time by identifying bottlenecks.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Streamlined invoice processing, reducing payment turnaround time with efficient data entry.
Education
Associate of Science - Business Administration
High School Diploma
Skills
Management & Leadership
Payroll Processing
Inventory & Supply Ordering
Customer Service
Data Entry & Analysis
HIPAA Compliance
Scheduling & Coordination
Financial Reporting
Microsoft Office
QuickBooks
Training & Development
Process Improvement
Timeline
Testing Center Manager
Prometric
05.2023 - 08.2026Read More
Customer Financial Services Representative
Ally Bank
11.2022 - 01.2025Read More
Onboarding Analyst
Formativ Health
09.2017 - 10.2022Read More
Customer Service Manager
Family Dollar
01.2016 - 08.2017Read More
Accounting Assistant
Kellogg Corporate
01.2013 - 12.2015Read More
Creston High School
High School Diploma
Read More
Florida State College at Jacksonville
Associate of Science from Business Administration
Read More