Natasha Spraggins
Delaware,OH
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Over twenty years of exceptional customer service.
Overview
5
5
years of professional experience
Work History
Contact Center
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Columbus , Ohio
05.2022 - Current
- Responsible for dispensing wide ranges of information
- Managing anywhere from 50-80 calls per shift.
Store Associate.
Goodwill Industries
Delaware, Ohio
03.2022 - 05.2022
- Managed inventory control, and store opening and closing procedures.
- Maintaining Floor appearance
- Assisted collogues when needed.
OGP Associate
Walmart
Lewis Center, OH
12.2020 - 11.2021
- Fulfilling customers online grocery orders in timely manner.
- Organization and preparation of orders.
- Extreme multitasking in fast paced environment.
Store Associate/Cashier
Dollar General
Plain City, OH
04.2020 - 11.2020
- Bank runs – change exchange.
- Verified customer identification for alcohol or tobacco purchases.
- Greeted customers, helped locate merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Fraud Prevention Specialist, Customer Service Representative
Fiserv
Dublin , OH
07.2017 - 09.2019
- Handled inbound and outbound calls.
- Handled lost and stolen cards.
- Reviewed transactions involved in possible fraud.
- Worked with multiple computer systems.
- Sent emails – filed disputes.
- Worked fast-paced environment while meeting service level goals.
- Upheld strict quality control policies and procedures.
- Recorded actions taken, issues resolved and updated information.
- Customer Confidentiality
Customer Service Representative
Iqor
New Albany , OH
11.2015 - 05.2017
- Handled high-volume inbound calls.
- Client retention.
- Recommended products to customers, thoroughly explaining details
- Recorded account information to open new customer accounts
- Billing.
Skills
- Exceptional customer service
- Money handling
- Administrative/clerical
- Retention
- Detail oriented
- Documentation and reporting
- Problem-solving skills
- Organizational skills
- Strategic sales knowledge
- Creative problem solving
Timeline
Contact Center
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
05.2022 - Current
Store Associate.
Goodwill Industries
03.2022 - 05.2022
OGP Associate
Walmart
12.2020 - 11.2021
Store Associate/Cashier
Dollar General
04.2020 - 11.2020
Fraud Prevention Specialist, Customer Service Representative
Fiserv
07.2017 - 09.2019
Customer Service Representative
Iqor
11.2015 - 05.2017
High School Diploma -
Rutherford B Hayes High School
Education
High School Diploma -
Rutherford B Hayes High School
Delaware, OH05.2005
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