Natasha Stanton
Los AngeSurprise Les,AZ
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
5
5
years of professional experience
Work History
Produce Clerk
Safeway
01.2023 - 07.2023
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Hotel Front Desk Agent
Quality Inn
01.2022 - 01.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Call Center Quality Analyst
Consumer Cellular
06.2020 - 10.2021
- Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
- Improved customer satisfaction ratings by analyzing call recordings and identifying areas for improvement.
- Conducted regular evaluations of agent interactions, ensuring consistency in delivering exceptional service.
- Served as a subject matter expert on call center quality assurance, providing guidance and expertise to colleagues and management as needed.
Team Leader
Jack In The Box
09.2018 - 06.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05.2019
Skills
- Strong Work Ethic
- Customer Service
Timeline
Produce Clerk
Safeway
01.2023 - 07.2023
Hotel Front Desk Agent
Quality Inn
01.2022 - 01.2023
Call Center Quality Analyst
Consumer Cellular
06.2020 - 10.2021
Team Leader
Jack In The Box
09.2018 - 06.2020
High School Diploma -
Valley Vista High School
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