Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Stoudemire

Opp,AL

Summary

Driven Certified Nursing Assistant with proven expertise in patient care and team collaboration, honed at Opp Health And Rehabilitation. Excelled in maintaining sanitation, ensuring patient safety, and enhancing customer satisfaction. Demonstrated strong communication and problem-solving skills, contributing to improved patient outcomes and increased loyalty at Sitel.

Overview

9
9
years of professional experience

Work History

Certified Nursing Assistant

Florala Health and Rehabilitation
07.2021 - 08.2023

Same as in Opp Health and Rehabilitation, same duties nothing different

Certified Nursing Assistant

Opp Health And Rehabilitation
08.2016 - 11.2020
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.

Customer Service Representative

Sitel
11.2015 - 03.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

First Process

Waynes Farm
04.2023 - 06.2024
  • Improved product quality with meticulous attention to detail in the deboning, skinning, and filleting processes.
  • Adapted quickly to various roles within the processing facility based on staffing needs or changes in production demands.
  • Developed strong knife skills, enabling faster completion of intricate cuts without sacrificing precision or accuracy.
  • Operated freezer systems for fish freezing to prevent bacteria growth and prepare for shipments via truck, plane or boat.
  • Contributed to a positive team atmosphere by effectively collaborating with coworkers during high-volume periods.
  • Implemented time-management strategies, allowing for a greater volume of tasks completed within designated deadlines.

Education

Associate Degree - Agricultural Science

Ultimate Medical Academy
Tampa, FL
05.2018

Diploma -

Brantley High School
Bartley, AL
05.2001

Skills

  • Strong Communication Skills
  • Efficient Work Pace
  • Sanitation and Cleanliness
  • Packaging and Labeling
  • Food Safety Compliance
  • Knife handling skills
  • Cold storage management
  • Deboning Proficiency
  • Excellent hand-eye coordination
  • Excellent physical ability
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Active Listening

Timeline

First Process

Waynes Farm
04.2023 - 06.2024

Certified Nursing Assistant

Florala Health and Rehabilitation
07.2021 - 08.2023

Certified Nursing Assistant

Opp Health And Rehabilitation
08.2016 - 11.2020

Customer Service Representative

Sitel
11.2015 - 03.2016

Associate Degree - Agricultural Science

Ultimate Medical Academy

Diploma -

Brantley High School
Natasha Stoudemire