Natasha Thompson
Las Vegas,NV
Summary
Efficient administrative coordinator known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and process improvement. Excel in communication, time management, and problem-solving to enhance organizational effectiveness.
Overview
10
10
years of professional experience
Work History
Dental Billing Specialist
Dental Success Serves
04.2025 - 07.2026
- Prepared, reviewed, and submitted dental claims to ensure inclusion of all necessary documentation.
- Managed patient accounts, ensuring accurate billing and timely payments.
- Resolved billing issues and discrepancies between patients and insurance companies to ensure accurate account management.
- Followed up on claims with insurance providers to resolve disputes and confirm patient coverage.
- Resolved discrepancies in billing statements through detailed review.
- Communicated outstanding balances, copayments, and insurance policy terminations to office staff for improved patient account management.
- Oversaw accounts receivable and conducted billing audits to ensure financial accuracy.
- Maintained updated records of payments and outstanding debts for financial accuracy.
Insurance Specialist, Treatment Coordinator
Divine Dental
07.2024 - 04.2025
- Managed appeals and denials to recover maximum claim amounts, improving overall reimbursement rates.
- Followed up on outstanding insurance claims aged 60 to 90 days, ensuring timely resolution and payment.
- Submitted necessary documentation to insurance for timely claims payment.
- Managed pre-authorizations for treatment with various insurance companies.
- Posted insurance payments to patient accounts accurately and promptly.
- Updated patient personal and insurance information during check-in/out processes.
- Prepared schedules for all doctor and hygiene appointments daily.
- Presented detailed treatment plans to patients, enhancing understanding and facilitating third-party financing options.
Patient Care Coordinator
Santa Rosa Pediatric Dentistry
02.2022 - 07.2024
- Checked in and outpatients, ensuring accurate updates of personal and insurance information to enhance patient experience.
- Processed insurance claims and collected copayments, submitting pre-authorizations to facilitate timely patient care.
- Verified insurance coverage and updated usage and service frequencies systematically.
- Managed incoming communications via voicemails, emails, and text messages efficiently.
- Entered treatment plans and communicated them to parents for informed decision-making.
- Assisted with scheduling IV sedation and facilitated discussions regarding financial matters.
- Generated reports on unscheduled treatments, re-care appointments, and patient follow-ups to improve scheduling efficiency.
- Performed account maintenance tasks to ensure accuracy of records across systems.
Treatment Coordinator/ Insurance Specialist
Hillcrest Dental
05.2016 - 01.2022
- Coordinated pre-authorizations with insurance companies to ensure timely approvals.
- Managed 50+ calls and 15-20 emails daily for insurance verification and resolution of outstanding claims, ensuring timely processing.
- Maintained detailed records of patient treatments to facilitate accurate billing and streamline follow-up communications.
- Prepared end-of-day reports reconciling payments and tracking production metrics to support financial accuracy.
- Enhanced patient satisfaction by clearly communicating treatment plans and addressing concerns.
- Delivered exceptional customer service, fostering a welcoming atmosphere for patients and families.
Education
Some College (No Degree) - Interior Design
Santa Rosa Junior College
Santa Rosa, CASkills
- Claim submission
- Claims management
- Billing audits
- Billing reconciliation
- Statement preparation
- Financial reporting
- Account management
- Office administration
- Time management
- Attention to detail
- Problem solving
Timeline
Dental Billing Specialist
Dental Success Serves
04.2025 - 07.2026
Insurance Specialist, Treatment Coordinator
Divine Dental
07.2024 - 04.2025
Patient Care Coordinator
Santa Rosa Pediatric Dentistry
02.2022 - 07.2024
Treatment Coordinator/ Insurance Specialist
Hillcrest Dental
05.2016 - 01.2022
Some College (No Degree) - Interior Design
Santa Rosa Junior College