Natasha Tobing
Bridgeport
Summary
Dynamic professional with a proven track record at Liberty Tax Service, excelling in tax preparation and client relations. Recognized for dependability and prioritization, I effectively navigate complex tax regulations while maximizing client refunds. Committed to continuous improvement, I leverage strong observational skills to enhance service quality and operational efficiency.
Overview
13
13
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
Bryant, Alabama
05.2024 - 01.2025
- Learned postal delivery routes and safety protocols to ensure timely mail distribution.
- Handled sorting and organizing mail for efficient delivery processes.
- Communicated effectively with customers regarding service inquiries and delivery schedules.
- Maintained accurate records of deliveries and collected payments as necessary.
- Collaborated with team members to troubleshoot delivery issues and improve service efficiency.
- Maintained records on customers with mail forwarding and change of address requests.
Sales Associate
Dollar General Market
Jasper, TN
03.2023 - 04.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Restocked shelves promptly to maintain inventory levels and support customer demand.
- Monitored stock levels and reported discrepancies to ensure accurate inventory management.
- Trained new staff on operational procedures and customer interaction best practices for efficiency improvement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Bar Manager
Waterway
York, PA
03.2015 - 03.2020
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Trained and supervised bar staff, enhancing team performance and service quality.
- Monitored inventory levels, implementing controls to minimize waste and reduce costs.
- Ensured compliance with health and safety regulations through regular inspections and staff training.
- Coordinated events and promotions, driving increased foot traffic and brand visibility.
- Analyzed customer feedback to refine offerings, improving overall guest experience and retention.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Assistant Manager
Liberty Tax Service
York, PA
01.2013 - 04.2015
- Managed scheduling and resource allocation, ensuring optimal workflow across departments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Data entry, and filing important records, while maintaining customer privacy.
- Payroll
Certified Tax Preparer
Liberty Tax Service
York, PA
12.2011 - 04.2015
- Prepared and filed federal and state tax returns for individual clients, ensuring compliance with regulations.
- Reviewed client financial documents to identify deductions, credits, and potential tax liabilities for optimal outcomes.
- Assisted clients in understanding complex tax situations and provided clear explanations of applicable tax laws.
- Conducted thorough audits of previous returns to rectify discrepancies and maximize refunds or minimize liabilities.
- Maintained up-to-date knowledge of changing tax laws through continuous education and professional development initiatives.
Education
ADN Associate Degree In Nursing - Science And Biology
Harrisburg Area Community College
Harrisburg, PASkills
- Dependability
- Load balancing
- Observation
- Prioritization
Timeline
Rural Mail Carrier
United States Postal Service, USPS
05.2024 - 01.2025
Sales Associate
Dollar General Market
03.2023 - 04.2024
Bar Manager
Waterway
03.2015 - 03.2020
Assistant Manager
Liberty Tax Service
01.2013 - 04.2015
Certified Tax Preparer
Liberty Tax Service
12.2011 - 04.2015
ADN Associate Degree In Nursing - Science And Biology
Harrisburg Area Community College