Results-driven professional with expertise in claims processing, HIPAA compliance, and healthcare analytics. Proven ability to enhance operational efficiency and improve customer service within pharmacy benefit management.
Overview
7
7
years of professional experience
Work History
Pharmacy Benefits Manager
Alorica
Remote
01.2024 - 04.2026
Analyzed pharmacy benefit claims for accuracy and compliance with regulations.
Collaborated with healthcare providers to resolve member inquiries and issues efficiently.
Implemented process improvements that enhanced operational efficiency within the team.
Sales Support Representative
Draeger Inc,
Remote
03.2020 - 01.2024
Coordinated customer orders and ensured accurate processing through internal systems.
Assisted sales team in preparing quotes and proposals, enhancing response time to client inquiries.
Managed product inventory levels, ensuring timely replenishment and availability for sales efforts.
Customer Service Representative
Chewy.com
Remote
06.2019 - 03.2020
Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
Analyzed customer feedback to identify trends and implement process improvements for enhanced service efficiency.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.