Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Tyler

Corpus Christi,TX

Summary

Results-driven professional with expertise in claims processing, HIPAA compliance, and healthcare analytics. Proven ability to enhance operational efficiency and improve customer service within pharmacy benefit management.

Overview

7
7
years of professional experience

Work History

Pharmacy Benefits Manager

Alorica
Remote
01.2024 - 04.2026
  • Analyzed pharmacy benefit claims for accuracy and compliance with regulations.
  • Collaborated with healthcare providers to resolve member inquiries and issues efficiently.
  • Implemented process improvements that enhanced operational efficiency within the team.

Sales Support Representative

Draeger Inc,
Remote
03.2020 - 01.2024
  • Coordinated customer orders and ensured accurate processing through internal systems.
  • Assisted sales team in preparing quotes and proposals, enhancing response time to client inquiries.
  • Managed product inventory levels, ensuring timely replenishment and availability for sales efforts.

Customer Service Representative

Chewy.com
Remote
06.2019 - 03.2020
  • Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Analyzed customer feedback to identify trends and implement process improvements for enhanced service efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Science - Business

Ashworth College
Norcross, GA

Skills

  • Claims processing
  • Healthcare analytics
  • Medication therapy management
  • Pharmacy benefit design
  • HIPAA compliance
  • Medical insurance

Timeline

Pharmacy Benefits Manager

Alorica
01.2024 - 04.2026

Sales Support Representative

Draeger Inc,
03.2020 - 01.2024

Customer Service Representative

Chewy.com
06.2019 - 03.2020

Associate of Science - Business

Ashworth College
Natasha Tyler