Natasha Valentine
West Olive,MI
Summary
Experienced with team leadership and fostering cooperative work environment. Utilizes effective communication skills to ensure operational tasks are completed accurately and on time. Knowledge of conflict resolution techniques to maintain harmonious and productive team dynamic.
Overview
10
10
years of professional experience
Work History
Crew Lead
LG Energy Solutions
02.2017 - Current
- Coordinate daily operations to ensure compliance with safety and quality standards.
- Train and mentor team members on efficient Quality processes.
- Conduct regular performance evaluations to identify areas for improvement among crew members.
- Create and modify work instructions
- Perform data entry and process service invoices
Customer Service Representative
Dialog Direct
07.2016 - 11.2016
- Utilized Customer Relationship Management software to track customer interactions and service delivery.
- De-escalated high-stress situations through active listening and empathetic communication.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information is being relayed to customers.
- Operated in dynamic, high-volume environments to provide skilled assistance.
Education
Associate of Applied Science - Human Service
Baker College of Muskegon
Muskegon, MI06.2014
High School Diploma -
Hamilton High School
Hamilton, MI05.2011
Skills
- Team management
- Motivational leadership
- Training and mentoring
- Task delegation
- Data Entry
- Verbal and written communication
- Customer relationship management (CRM)
- Quality control
- Documentation and reporting
Timeline
Crew Lead
LG Energy Solutions
02.2017 - Current
Customer Service Representative
Dialog Direct
07.2016 - 11.2016
Associate of Applied Science - Human Service
Baker College of Muskegon
High School Diploma -
Hamilton High School