Natasha Van Holten
Wheels Inc
Fernandina Beach,FL
31
years of professional experience
Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Work History
Director IT Security and Engineering
3 Years 1 Month- Developed robust security protocols through deployment of advanced firewalls and enhanced intrusion detection systems.
- Guided security engineering and operations teams to achieve key security objectives, enhancing overall system integrity.
- Onboarded and trained staff on technology-focused initiatives to strengthen team capabilities.
- Collaborated across teams to deploy new tools, ensuring smooth integration workflows.
- Directed technical teams managing iSeries network servers, VMware, Exchange/O365, firewalls, cloud services, and telephony.
- Managed life cycles of installed hardware and software, ensuring optimal operational efficiency and system reliability.
- Resolved issues that impacted project goals while collaborating with project managers.
- Coordinated production changes in weekly change control meetings, facilitating timely updates and minimizing disruption.
Manager Enterprise Network Operations
6 Years 10 Months- Directed technology strategies, enabling collaboration among five functional teams, including CCTV and NOC security, to enhance operational effectiveness.
- Oversaw and managed the Authority's data centers, ensuring seamless integration between on premises, collocated, and cloud solutions.
- Designed, constructed, and project managed the transformation of the Authority's primary data center.
- Decided on software architecture designs, improving network performance and operational efficiency.
- Coordinated vendor sourcing strategies aligning solutions with business requirements.
- Developed technical expertise within teams, optimizing strengths to streamline processes.
- Identified innovation opportunities to eliminate delays and reduce audit citations.
Manager IT Communications
8 Years 5 Months- Led team of 20 engineers to improve design, installation, and support for multidisciplinary platforms.
- Managed $8 million annual telecommunications budget to ensure fiscal responsibility.
- Integrated Avaya IVR system with water sewer billing financial accounting system to update customer payments in real-time and capture caller details and issues for warm transfer to customer service representative to reduce the call handling time and improve overall agent performance while reducing departmental complaints.
- Implemented telemetry network for county’s watershed management department to improve data accuracy for EPA reporting and record keeping.
- Designed, constructed, and relocated the County's single data center into two separate data centers increasing the County's resiliency in the event of a disaster.
- Worked with vendors and the engineering team to ensure conduit, ladder rack, UPS, generators, bypass, fire suppression, racks, and grounding were installed according to building, fire, and/or local codes.
- Directed service delivery for nine facilities, managing over 2,000 fiber strands to support operations across 300 remote sites.
- Established high-performing mobile network for neighboring municipalities, enhancing efficiency for first responders.
- Increased internet bandwidth from 45 meg to 10 gig, reducing annual expenses by 61%.
- Streamlined voice infrastructure integration with data networks, resulting in a 44% reduction in AT&T costs.
- Managed county's 911 voice and data network, ensuring connectivity with various national crime information systems (GCIC, NCIC, AFIS, EWI, and FBI).
Senior Network Engineer
1 Year 4 Months- Avoided 2 million dollars in expenditures by designing, configuring, installing, and migrating all 26 County Library facilities to 1 Gig fiber connections from T1s.
- Configured and installed routers, switches, load balancers, firewalls, PBXs, VoIP gateways, and wireless controllers to enhance network performance and reliability.
- Upgraded and replaced legacy, non-supported equipment to ensure compliance and improve network security.
- Analyzed network-connected equipment for vulnerability and risk, coordinating remediation timelines with critical stakeholders to mitigate potential threats.
- Supervised 30 external computer consultants and vendors.
- Realized a 17% operational budget decrease through reclaiming the management of the firewalls from a hosted service model.
Network Administrator
6 Years 3 Months- Delivered 24/7 third-level technical support, ensuring network connectivity for 35,000 users.
- Implemented hardware and software solutions across Unix, Windows NT/2000, and mainframe environments to enhance system reliability.
- Managed network infrastructures including frame-relay, MPLS, OSPF, and satellite systems, ensuring optimal performance and connectivity.
- Performed routine checks of data center facility to ensure all critical infrastructure were working as designed.
- Documented and tracked outage-related activities, escalating issues to improve response time and minimize downtime.
Paying and Receiving Teller
1 Year 8 Months- Balanced cash drawers daily, ensuring accuracy in cash handling and accountability.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Transmitted cash supply orders to maintain adequate funds for daily operations.
- Identified and reported fraudulent activity or suspicious behavior to management for further investigation.
Wire Fraud Investigator
6 Months- Documented and investigated suspicious financial activity to identify and reduce potential risks.
- Responded promptly to customer reports of potential fraud, facilitating timely resolutions.
- Conducted risk assessment analysis on customer accounts to evaluate vulnerabilities and inform preventive measures.
- Utilized databases and software tools to efficiently analyze large data sets.
Customer Service Representative
1 Year 10 Months- Delivered exceptional customer service to maximize satisfaction levels.
- Responded to customer inquiries through phone, email, and chat channels.
- Ensured proper signatures on all forms from authorized personnel before submission.
- Verified accuracy of documents prior to submission to DMV.
- Conducted research into vehicle history using online databases.
Logistics Coordinator
10 Months- Coordinated logistics operations to ensure timely delivery of shipments and optimize supply chain efficiency.
- Oversaw routing logistics for outbound freight, maximizing load capacity and minimizing transit times.
- Tracked orders and notified customers of status or potential delays.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
Sales Associate
7 Months- Fostered customer relationships through personalized service and product recommendations.
- Managed inventory levels to ensure optimal product availability and minimize stock shortages.
- Trained new sales associates on company policies, sales techniques, and customer engagement strategies.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Budget Analyst
1 Year 4 Months- Performed trend analyses on historical spending data to anticipate future budgeting needs.
- Prepared detailed financial forecasts and projections for upcoming fiscal years.
- Assisted in preparing funding requests, supporting allocation of resources for new programs and initiatives.
- Coordinated budget review processes, verifying compliance with regulations prior to approval.
- Reviewed financial documents, ensuring accuracy and completeness of contracts, invoices, and requisitions.
- Maintained up-to-date knowledge of accounting principles and government regulations.
Education
MBA - Technology Management
Bachelor of Science - Telecommunications Management
High School Diploma
Ph.D. - Information Technology
Skills
Security Protocols
Intrusion Detection
Vulnerability Assessment
Cloud Services
Network Management
Project Management
Team Leadership
Vendor Management
IT Strategy Development
Cross-Functional Collaboration
Vendor Management (Hardware & Software)
- Hardware
Palo Alto (500, 3000, 4000, and 5000 Series Firewalls), F5 (LTM 1600 and Vipron), Juniper, Cisco,
NetApp, IBM, Hitachi, Arista, Brocade, Dell, Fortinet, Hewlett Packard (Gen3 to Gen 10 Servers)
- Software
VMware (Carbon Black, VSphere 5.0 - 7.0), Manage Engine (AD Audit Plus, Password Reset, File
Integrity Monitoring), Cisco, RadioIP, Fortinet (FortiNAC), Linux (Oracle, RedHat), ERP
(Peoplesoft, Oracle)
Affiliations
Center for Internet Security, Member of CIS Controls - Policy Template - Jan 2025 - Present
References
References available upon request.
Timeline
Director IT Security and Engineering
Wheels Inc
10.2022 - 11.2025Read More
Manager Enterprise Network Operations
Metropolitan Atlanta Rapid Transit Authority, MARTA
11.2015 - 09.2022Read More
Manager IT Communications
Dekalb County Government
06.2007 - 11.2015Read More
Senior Network Engineer
Dekalb County Government
02.2006 - 06.2007Read More
Network Administrator
Intercontinental Hotels Group
10.1999 - 01.2006Read More
Paying and Receiving Teller
Truist Bank
02.1998 - 10.1999Read More
Wire Fraud Investigator
Truist Bank
08.1997 - 02.1998Read More
Logistics Coordinator
American Freightways
05.1996 - 03.1997Read More
Sales Associate
Stuart’s
10.1995 - 05.1996Read More
Customer Service Representative
Dekalb County Government
10.1995 - 08.1997Read More
Budget Analyst
British Virgin Islands
06.1994 - 10.1995Read More
Walden University
Ph.D. from Information Technology
Read More
British Virgin Islands High School
High School Diploma
Read More
DeVry University
Bachelor of Science from Telecommunications Management
Read More
University of Phoenix
MBA from Technology Management
Read More