Natasha Washington
Hemet,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Service & Engagement Team Lead
Target
Hemet, CA
05.2023 - Current
- Mentored team members, fostering professional growth and skill development.
- Developed and implemented dynamic communication strategies.
- Summarized complicated topics into simple formats for better understanding.
- Evaluated team performance regularly, providing constructive feedback and identifying areas for improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Target Security Specialist
Target
Hemet, CA
03.2022 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Great interpersonal skills to communicate effectively and clearly in all situations
- Ability to lead implementation of shortages and physical security practices
- Strong critical thinking, reasoning, analytical, and problem-solving skills.
Service Selling
Nordstrom Rack
Temecula, CA
05.2019 - 10.2021
- Enhanced team performance with regular training sessions focused on customer service skills and product knowledge.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and market demands to consistently adapt business strategies for continued success.
- Accountability, initiative and a high level of ownership
- Organizational skills, attention to detail and ability to prioritize multiple tasks
- The ability to work a flexible schedule based on business needs.
- Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
Loss Prevention
Nordstrom Rack
Temecula, CA
07.2018 - 05.2019
- Maintain the general safety of customers, employees and building
- Ensure building security system operability and readiness through routine testing
- Assess and assist in emergency situations.
- Reduced shrinkage levels by enforcing strict loss prevention strategies and consistent auditing practices.
- Collaborated with store management to implement effective loss prevention strategies.
- Protected store assets and inventory via loss prevention procedures.
- Supported loss prevention efforts by monitoring suspicious activity and reporting incidents to management promptly.
Guest Services
Target
Hemet, CA
11.2016 - 07.2018
- Engage guests in conversation while completing transactions and suggesting possible complementary products and services.
- Continually monitored industry trends and competitor offerings to maintain a competitive edge in guest services.
- Conducted regular training sessions for the Guest Services team to maintain high standards of professionalism and hospitality.
- Identify problems and offer solutions
Asset Protection
Walmart
San Jacinto, CA
06.2012 - 11.2016
- Safely apprehended and processed 502 external thefts
- Detected and investigated criminal activities and policy violations
- Constantly conducted surveillance on internal and external theft, via the Pan, Tilt, Zoom System and recorded surveillance
- Assessed store layouts for vulnerabilities in asset protection design, recommending alterations to reduce opportunities for theft or damage.
- Initiated and led asset protection theft investigations following SOP.
- Reduced inventory shrinkage by implementing effective asset protection strategies.
Customer Service Manager
Walmart
San Jacinto, CA
06.2011 - 06.2012
- Supervised up to forty (40) cashiers, courtesy, and sales floor associates at any given time
- Provided change for cashiers, prepared cash registers and performed register audits
- Approved bank cards or checks address any register shortage concerns and train employees
- Taught and practiced proper safety protocol, such as proper lifting techniques and removal of spills and debris from register areas.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Cashier
Walmart
San Jacinto, CA
06.2009 - 06.2011
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Diploma -
Barstow High School
Barstow, CA06.2007
Skills
- High oral & written communications skills, outstanding skills in handling confidential information and decision making
- Ability to work alone under little supervision
- Skilled in time management
- Works with a positive attitude and always strives to make a customer’s day
- Proficient with Microsoft Word, Excel, PowerPoint, and Outlook
- Calm and Professional Under Pressure
References
- Judy Payne-Randolph, Walmart, 951-956-7223
- Roxana Bracamontes, Target, 951-466-9733
- Kellie Vorisek, Walmart, 951-437-3901
- Ci’Erra Patterson, Personal, 725-772-9311
Timeline
Service & Engagement Team Lead
Target
05.2023 - Current
Target Security Specialist
Target
03.2022 - 05.2023
Service Selling
Nordstrom Rack
05.2019 - 10.2021
Loss Prevention
Nordstrom Rack
07.2018 - 05.2019
Guest Services
Target
11.2016 - 07.2018
Asset Protection
Walmart
06.2012 - 11.2016
Customer Service Manager
Walmart
06.2011 - 06.2012
Cashier
Walmart
06.2009 - 06.2011
Diploma -
Barstow High School