Natasha Wesley
Spartanburg ,SC
Summary
Proven to excel in dynamic environments, I leveraged business management and sanitation practices to significantly enhance client satisfaction and salon reputation at Afuller Impression. My adeptness in sales and upselling, coupled with exceptional appointment scheduling skills, fostered a customer-centric atmosphere, driving substantial revenue growth and establishing a loyal client base.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hairstylist Booth Renter
Afuller Impression
11.2019 - Current
- Managed inventory levels of products to minimize waste while maintaining adequate stock for both professional use and retail sales.
- Participated in promotional events within the community resulting in increased visibility for the salon among potential new clients.
- Utilized social media platforms to showcase work, connect with potential clients, and stay informed about the latest industry trends.
- Streamlined appointment scheduling and managed time efficiently to accommodate multiple clients per day.
- Enhanced salon''s reputation with consistently high-quality cuts, colors, and styling services for diverse clientele.
- Increased client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Demonstrated excellent communication skills with clients, effectively translating their desired look into a successful hairstyle.
- Boosted customer loyalty by offering tailored recommendations on hair care products and at-home maintenance techniques.
- Stayed up-to-date on current industry trends by attending workshops, trade shows, and continuing education courses.
- Collaborated with other booth renters to maintain a clean, organized, and professional work environment within the salon.
- Created visually appealing displays in the booth area to showcase available products effectively and attractively for clients'' consideration.
- Improved client experience with thorough consultations that addressed individual needs, preferences, and lifestyle factors.
- Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
- Developed strong relationships with vendors to ensure timely delivery of high-quality products for both professional use and retail sales.
- Built a solid rapport with fellow stylists in the salon encouraging collaboration whenever possible to create a positive work atmosphere.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
- Implemented creative solutions for challenging hair situations such as color corrections or repairing damaged hair.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business from satisfied clients.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
Waitress
Outback Steakhouse
07.2023 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Associate Manager
Sports Store
01.2023 - 06.2023
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Customer Service Representative
Sitel/wisely
09.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
License To Practice - Cosmology
Virginia College
Spartanburg, SC01.2013
Skills
- Sanitation Practices
- Appointment Scheduling
- Sales and Upselling
- Business Management
Certification
Certified Licensed cosmetologist
Timeline
Waitress
Outback Steakhouse
07.2023 - 08.2024
Sales Associate Manager
Sports Store
01.2023 - 06.2023
Customer Service Representative
Sitel/wisely
09.2021 - 11.2022
Hairstylist Booth Renter
Afuller Impression
11.2019 - Current
License To Practice - Cosmology
Virginia College