Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

NATASHA WEST

Syracuse,NY

Summary

I've dedicated more than 18 years to serving as a New York State Civil Servant, taking on roles as both a Supervisor and a direct-care staff member. Throughout this time, I've had the privilege of training and educating over 100 employees using a curriculum that I played a part in developing. Skilled at delivering training classes and informational materials to community members in order to promote health improvements and reduce problems with chronic diseases. Proficient in related programs and helping people locate, enroll and take advantage of resources. Compassionate and positive with good interpersonal and conflict management abilities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Established Service Representtive

National Grid USA
Syracuse, NY
03.2025 - 08.2025
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered incoming calls and emails, providing front-line customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Mental Hygiene Therapy Assistant

Hutchings Psychiatric Center
01.2017 - 05.2024
  • Collaborate with clinical staff to implement and oversee treatment needs of 15+ mentally ill individuals on a daily basis.
  • Design training activities and update lecture curriculum for new employee orientation.
  • Training over 100+ staff by implementing facility-wide policy changes through face-to-face and classroom instruction.
  • Coordinate treatment needs, case management services and transportation for 25+ mentally ill individuals in residential care.

Developmental Assistant

Office for People With Developmental Disabilities
01.2010 - 01.2017
  • Worked with interdisciplinary teams to coordinate services for persons with developmental disabilities in residential care.
  • Coordinated household and individual training for 9+ employees.
  • Maintained staff assignment schedules and payroll data entry.

Mental Health Therapy Aide

Hutchings Psychiatric Center
01.2006 - 01.2010
  • Coordinated, implemented, and maintained active participation in therapeutic and recreational programming.
  • Offered alternate coping skills for crisis situations to maximize de-escalation.
  • Provided emergency counseling to assaulted/traumatized staff on hospital campus (A.S.A.P. - Assaulted Staff Action Program).

Education

Certificate - Full Stack Development

Hack Upstate Careers in Code
01.2023

Bachelor's Degree - Human Services

Columbia College
01.2010

Skills

  • Writing Effective Reports
  • Managing Difficult Conversations
  • Facing Management Challenges
  • Therapeutic Communication Skills
  • Remote Assistance
  • Multitasking and Organization
  • Staff Education and Training
  • Record Preparation
  • Training Delivery
  • Public Speaking
  • Staff Presentations
  • Small Group Instruction
  • Team Development Strategies
  • Case Management

Certification

  • Full-Stack Web Developer
  • Basic Life Support/CPR/First Aid
  • Mental Health First-Aid

Accomplishments

  • 2003 Senior Class Valedictorian

Timeline

Established Service Representtive

National Grid USA
03.2025 - 08.2025

Mental Hygiene Therapy Assistant

Hutchings Psychiatric Center
01.2017 - 05.2024

Developmental Assistant

Office for People With Developmental Disabilities
01.2010 - 01.2017

Mental Health Therapy Aide

Hutchings Psychiatric Center
01.2006 - 01.2010

Certificate - Full Stack Development

Hack Upstate Careers in Code

Bachelor's Degree - Human Services

Columbia College
NATASHA WEST