Natasha Wheeler
La Vergne
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Services Specialist
Planet Fitness
Murfreesboro, Tennessee
07.2024 - Current
- Managed inbound and outbound calls to address inquiries efficiently.
- Utilized ABC/Datatrak tools to handle advanced billing inquiries and manage overdue accounts.
- Addressed red screen errors and resolved RFCs (Return for Collections) while ensuring data accuracy.
- Negotiated payment arrangements and maintained positive member relationships to resolve account delinquencies.
- Verified accuracy of member agreements, billing details, and personal information.
- Provided exceptional customer service, fostering a supportive and welcoming environment for members.
Warehouse Associate
Amazon
La Vergne, Tennessee
12.2023 - 07.2024
- Receiving and stowing away inventory carefully and efficiently.
- Examined packages for defects ensuring quality standards were met.
- Addressed technical issues by troubleshooting underlying causes.
- Boxed items, applied saran wrap, transferred packaged pallets to loading area.
- Utilized scanners for barcode reading.
Busser
First Watch
Smyrna, Tennessee
11.2022 - 11.2023
- Optimized restaurant flow through quick and effective work.
- Developing personal connections.
- Carefully managed dining area, ensuring exceptional guest service.
- Ensure quality of produce.
- Operation of POS systems.
- Maintained cleanliness standards in all operations.
Education
High School Diploma -
Timberland High School
Wentzville, MO01.2022
Skills
- Customer Service
- Problem Solving
- Data Entry
- POS Systems
- Time Management
- Communication
- Typing
- Inventory Management
- Quality Control
- Team Collaboration
Certification
- ABC Licensed
- CPR / AED Certified
- A+ Scholarship
- A+ Volunteering - Prairie View Elementary School (Pre-k - 5th)
Timeline
Member Services Specialist
Planet Fitness
07.2024 - Current
Warehouse Associate
Amazon
12.2023 - 07.2024
Busser
First Watch
11.2022 - 11.2023
High School Diploma -
Timberland High School