Kendra Nissen
De Pere,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the membership service and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with members and customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Services Specialist
Copperleaf Golf CLub
10.2021 - 01.2024
- Served as primary point of contact for members seeking information about products, services, and events offered by the golf club.
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance in both member services and food & beverage.
- Educated members about billing, payment processing and support policies and procedures.
- Developed strong relationships with members, leading to increased loyalty and a positive brand image.
- Created and maintained detailed database to develop promotional sales within th POS system.
Server
Copperleaf Golf Club
10.2021 - 05.2023
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
BBA - Business Administration
University of Wisconsin - Green Bay
Green Bay, WI05.2025
High School Diploma -
Ashwaubenon High School
Green Bay, WI06.2021
Skills
- Report creation
- Inbound Call Management
- Calm and Professional Under Pressure
- Product and service knowledge
- Customer Service
- Data entry proficiency
- POS systems expert
- Billing Adjustments and Refunds
- Microsoft Exchange
Certification
- CPR Training
- Real Estate Sales Associate Pre-Licensing Course
Timeline
Member Services Specialist
Copperleaf Golf CLub
10.2021 - 01.2024
Server
Copperleaf Golf Club
10.2021 - 05.2023
BBA - Business Administration
University of Wisconsin - Green Bay
High School Diploma -
Ashwaubenon High School
- CPR Training
- Real Estate Sales Associate Pre-Licensing Course
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