Nicole Bacarella
Vernon Hills,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Member Services Specialist
Girl Scouts of Greater Chicago & Northwest Indiana
2022.09 - 2023.04
- Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and girls
- Girl-centric mindset: the girls always comes first and you will make the first and last impression on them
- Exceptional communication skills: communicate proactively and with empathy
- Detail-oriented: people count on you to ensure all the details are done correctly the first time around
- I often lead projects with a group of 3 or more staff members
- We are currently working on a series for girls entering kindergarten in the fall of 2023
- Managed calendars, itineraries, daily, weekly, and monthly tasks.
- Recommended improvements to facilitate team and project workflow.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Recruitment Specialist
Girl Scouts Of Greater Chicago And Northwest Indiana
2022.01 - 2022.09
- Implements a plan to recruit new girl and adult members in targeted areas by using data, understanding each community, and building relationships with local volunteers and families
- Generates leads to reach membership goals that reflect the diversity of the area served
- Builds new and existing partner relationships with schools, youth-serving organizations, and faith-based organizations to engage new girl and adult membership
- Achieves personal, team and council goals at strategic points in an 18-month membership cycle
- Partners with local volunteers and families to extend awareness of Girl
- Scouting and provide access to membership
- Fully engages as a member of a regional membership team
- Attends local community activities to ensure Girl Scouting is visible, viable and accessible
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- Performs other duties as required or assigned
- Supports policies and procedures of the GSGCNWI
- Models behavior consistent with the Mission and purpose of Girl Scouting.
Educator Leader
Lake County Tech Campus
2019.05 - 2022.08
- I taught high school and preschool together
- I would teach and guide my high school students as they executed their lessons in the preschool classroom
- We worked together to create a positive learning environment that met the needs of all students
- I was often the team lead in projects and conducted and presented various educational teaching method to staff on staff development days
- Managed department budgets, kept track of finances, input financial data, proficient in Excel
- Managed calendars, itineraries, daily, weekly, and monthly tasks
- Outside of the classroom, I worked with two colleagues to create a new curriculum for our program
- We also created several professional development trainings, and worked within our community to form connections.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Stay at Home Mom
My Children
2017.08 - 2019.08
- Identified age and need-appropriate mental health services.
- Assisted children with completing homework and special assignments to improve academic performance.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Participated in hands-on learning activities with children incorporating art.
- Encouraged safe, positive behavior by redirecting children to take positive action.
Educator Leader
Archdiocese of Chicago
2015.08 - 2017.08
- I was the preschool team lead at Holy Cross School
- I was in charge of creating and executing curriculum for the preschool program
- I was the leader of 5 staff members
- I would conduct monthly check ins, evaluate performance, and meet with age level teams to come up with the best standard of practice for our school
- Managed department budgets, kept track of finances, input financial data, proficient in Excel
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- Managed calendars, itineraries, daily, weekly, and monthly tasks.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Created and modified various teaching documents using Microsoft Office and PowerPoint.
Educator Leader
Township High School District 214
2014.08 - 2015.08
- I was a preschool teacher inside a high school
- I taught preschool students while simultaneously teaching high school students how to become teachers and leaders in the classroom
- I was the classroom team lead and would create the curriculum and evaluations for each month.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Created and modified various teaching documents using Microsoft Office and PowerPoint.
Insurance Receptionist
Guarantee Trust Life Insurance
2013.03 - 2014.05
- I was greeted with customer who walked through our doors and directed them to the appropriate location
- I simultaneously answered hundreds customer service phone calls each day
- I collaborated with a team of 10 to be the best team we could be
- Managed calendars, itineraries, daily, weekly, and monthly tasks.
- Coordinated company events with venues and advised staff of pertinent details.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Collated, bound and stored computer-generated reports.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Used company badging system to create badges for new employees and visitors.
Education
Bachelor of Arts - BA -
Northeastern Illinois University
Skills
- Microsoft Office
- Salesforce certified
- POS Systems and Ordering Platforms
- Creative Problem Solving
- Calm and Professional Under Pressure
- Order and Refund Processing
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Verbal and Written Communication
- Upselling Products and Services
- Understanding Customer Needs
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Retention Strategies
- MS Office
- Sales Report Generation
- Administrative and Office Support
- Cultural Awareness and Sensitivity
- Membership Inquiries and Renewals
- Office Administration
- Creative Strategy
Additional Information
- Honors-Awards Magna Cum Laude
Timeline
Member Services Specialist
Girl Scouts of Greater Chicago & Northwest Indiana
2022.09 - 2023.04
Recruitment Specialist
Girl Scouts Of Greater Chicago And Northwest Indiana
2022.01 - 2022.09
Educator Leader
Lake County Tech Campus
2019.05 - 2022.08
Stay at Home Mom
My Children
2017.08 - 2019.08
Educator Leader
Archdiocese of Chicago
2015.08 - 2017.08
Educator Leader
Township High School District 214
2014.08 - 2015.08
Insurance Receptionist
Guarantee Trust Life Insurance
2013.03 - 2014.05
Bachelor of Arts - BA -
Northeastern Illinois University
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