Nicole Bacarella
Vernon Hills,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Member Services Specialist
Girl Scouts of Greater Chicago & Northwest Indiana
09.2022 - 04.2023
- Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and girls
- Girl-centric mindset: the girls always comes first and you will make the first and last impression on them
- Exceptional communication skills: communicate proactively and with empathy
- Detail-oriented: people count on you to ensure all the details are done correctly the first time around
- I often lead projects with a group of 3 or more staff members
- We are currently working on a series for girls entering kindergarten in the fall of 2023
- Managed calendars, itineraries, daily, weekly, and monthly tasks.
- Recommended improvements to facilitate team and project workflow.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Recruitment Specialist
Girl Scouts Of Greater Chicago And Northwest Indiana
Vernon Hills, IL
01.2022 - 09.2022
- Implements a plan to recruit new girl and adult members in targeted areas by using data, understanding each community, and building relationships with local volunteers and families
- Generates leads to reach membership goals that reflect the diversity of the area served
- Builds new and existing partner relationships with schools, youth-serving organizations, and faith-based organizations to engage new girl and adult membership
- Achieves personal, team and council goals at strategic points in an 18-month membership cycle
- Partners with local volunteers and families to extend awareness of Girl
- Scouting and provide access to membership
- Fully engages as a member of a regional membership team
- Attends local community activities to ensure Girl Scouting is visible, viable and accessible
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- Performs other duties as required or assigned
- Supports policies and procedures of the GSGCNWI
- Models behavior consistent with the Mission and purpose of Girl Scouting.
Educator Leader
Lake County Tech Campus
Grayslake, IL
05.2019 - 08.2022
- I taught high school and preschool together
- I would teach and guide my high school students as they executed their lessons in the preschool classroom
- We worked together to create a positive learning environment that met the needs of all students
- I was often the team lead in projects and conducted and presented various educational teaching method to staff on staff development days
- Managed department budgets, kept track of finances, input financial data, proficient in Excel
- Managed calendars, itineraries, daily, weekly, and monthly tasks
- Outside of the classroom, I worked with two colleagues to create a new curriculum for our program
- We also created several professional development trainings, and worked within our community to form connections.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Stay at Home Mom
My Children
Grayslake, IL
08.2017 - 08.2019
- Identified age and need-appropriate mental health services.
- Assisted children with completing homework and special assignments to improve academic performance.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Participated in hands-on learning activities with children incorporating art.
- Encouraged safe, positive behavior by redirecting children to take positive action.
Educator Leader
Archdiocese of Chicago
08.2015 - 08.2017
- I was the preschool team lead at Holy Cross School
- I was in charge of creating and executing curriculum for the preschool program
- I was the leader of 5 staff members
- I would conduct monthly check ins, evaluate performance, and meet with age level teams to come up with the best standard of practice for our school
- Managed department budgets, kept track of finances, input financial data, proficient in Excel
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- Managed calendars, itineraries, daily, weekly, and monthly tasks.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Created and modified various teaching documents using Microsoft Office and PowerPoint.
Educator Leader
Township High School District 214
Buffalo Grove, IL
08.2014 - 08.2015
- I was a preschool teacher inside a high school
- I taught preschool students while simultaneously teaching high school students how to become teachers and leaders in the classroom
- I was the classroom team lead and would create the curriculum and evaluations for each month.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Created and modified various teaching documents using Microsoft Office and PowerPoint.
Insurance Receptionist
Guarantee Trust Life Insurance
Glenview, United States
03.2013 - 05.2014
- I was greeted with customer who walked through our doors and directed them to the appropriate location
- I simultaneously answered hundreds customer service phone calls each day
- I collaborated with a team of 10 to be the best team we could be
- Managed calendars, itineraries, daily, weekly, and monthly tasks.
- Coordinated company events with venues and advised staff of pertinent details.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Collated, bound and stored computer-generated reports.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Used company badging system to create badges for new employees and visitors.
Education
Bachelor of Arts - BA -
Northeastern Illinois University
Skills
- Microsoft Office
- Salesforce certified
- POS Systems and Ordering Platforms
- Creative Problem Solving
- Calm and Professional Under Pressure
- Order and Refund Processing
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Verbal and Written Communication
- Upselling Products and Services
- Understanding Customer Needs
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Retention Strategies
- MS Office
- Sales Report Generation
- Administrative and Office Support
- Cultural Awareness and Sensitivity
- Membership Inquiries and Renewals
- Office Administration
- Creative Strategy
Additional Information
- Honors-Awards Magna Cum Laude
Timeline
Member Services Specialist
Girl Scouts of Greater Chicago & Northwest Indiana
09.2022 - 04.2023
Recruitment Specialist
Girl Scouts Of Greater Chicago And Northwest Indiana
01.2022 - 09.2022
Educator Leader
Lake County Tech Campus
05.2019 - 08.2022
Stay at Home Mom
My Children
08.2017 - 08.2019
Educator Leader
Archdiocese of Chicago
08.2015 - 08.2017
Educator Leader
Township High School District 214
08.2014 - 08.2015
Insurance Receptionist
Guarantee Trust Life Insurance
03.2013 - 05.2014
Bachelor of Arts - BA -
Northeastern Illinois University