Carol Schaaf

Salem,AL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

1994

years of post-secondary education

Work History

Member Services Specialist

Prime Therapeutics

09.2023 - Current

Interact with members, pharmacies and doctors’ offices by providing supportand assistance with order processing and general account benefit inquiries.
Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits.
Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member.
Adhere to and reinforce departmental standard operating procedures and training guidelines specific to HIPAA.
Maintain accurate and up-to-date member records through data entry.
Educated members about available programs and resources to maximize their benefits.
Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.

Mobile Verizon Sales Specialist

Best Buy

08.2017 - 01.2023

Greeted, qualified And assisted customers in selecting products by understanding their needs and preferences.
Developed myself in Mobile, Connected Home, Computers, Digital Imaging, Customer Service, and Front lanes.
Mobile phone activations and troubleshooting.
Managed customer inquiries and provided solutions to ensure high satisfaction.
Trained and coached associates on products and processes.
Achieved monthly sales targets by implementing effective upselling techniques.
Maintained a clean and safe work environment.
Assist with Inventory/Merchandising to ensure products were easily located to sell.

Deputy Court Clerk

Columbus Consolidated Government

09.2004 - 10.2019

Maintained sensitive criminal justice information at the local and state systems, to include, but not limited to the Georgia Department of Driving Services and GCIC for criminal history for court.
Updated and maintained the court's case management system with accurate case status and documentation.
Swearing in Law Enforcement, Defendants, and Witnesses.
Handling US currencies in large quantities.
Process arrest warrants, court orders, and other criminal justice information.
Conducted data entry and maintenance of court records, ensuring accuracy and accessibility of information.
Scheduled court hearings.
Correspond with all branches of law enforcement Local, State, and Federal.
Prepare and certify final dispositions.
Provided support during court sessions, including managing evidence and coordinating with law enforcement personnel.
Facilitated communication between court officials, attorneys, and the public to streamline case processing.
Maintained confidentiality of sensitive legal information, adhering to all relevant privacy regulations.
Performed clerical duties such as answering phones, greeting visitors, and directing inquiries to appropriate personnel.
Coordinated with various legal entities to ensure the smooth operation of court functions.
Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.

Leasing Agent

Broadmoor Realty Company

02.1991 - 02.1995

Managed property listings by creating detailed descriptions and taking high-quality photographs for marketing purposes.
Coordinated and scheduled property viewings, ensuring that units were clean and presentable for prospective tenants.
Maintained accurate records of tenant applications, lease agreements, and communication to support efficient operations.
Reviewed and processed rental payments, ensuring accurate tracking and addressing any discrepancies promptly.
Conducted regular property inspections to verify compliance with safety regulations and property standards.
Facilitated communication between landlords and tenants to address concerns and foster positive relationships.
Monitored lease expirations and initiated renewal discussions with tenants to secure ongoing occupancy.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Processed applications by conducting background checks and verifying references.
Performed administrative duties such as filing paperwork and updating databases.
Resolved tenant complaints regarding maintenance or other issues in a timely manner.
Maintained accurate records of all tenant leases, payments, and occupancy status.
Coordinated repairs and scheduled regular maintenance on rental units.

Education

Columbus High School

Columbus, GA

Skills

HTML
Microsoft office
Government
Law Enforcement
Team Building
Communications
Problem Solving
Marketing
Coaching
Retail
Money Handling
Logistics
Leasing Agent
Data entry
HIPAA compliance

Time management
Customer support
Active listening
Strong empathy
Customer service standards
Call center operations
In-store support
Customer service excellence
Multi-line phone talent
Problem-solving skills
Confidentiality
Docket management
Court operations support
Legal Terminology Knowledge

Timeline