Summary
Overview
Work History
Education
Skills
Timeline
Generic

WADE MILLER

Nampa,ID

Summary

Demonstrating a strong work ethic and unwavering professionalism, consistently applying official coding conventions and rules set forth by the American Medical Association and Centers for Medicare and Medicaid Services. A confident Medical Coder who places data confidentiality and privacy at the forefront of all workflows, ensuring utmost security for sensitive information. Leveraging over 10 years of service experience to cultivate dynamic interpersonal skills, facilitating effective communication and collaboration.

Overview

9
9
years of professional experience

Work History

Member Services Specialist

Motus
10.2022 - Current
  • Managed an average of 40 complex membership accounts with 95% accuracy daily.
  • Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
  • Trained new team members on company policies and procedures, fostering a supportive work environment for all staff.

Escalation Specialist

Citi
10.2017 - 10.2022
  • Maintained previously established policy adherence and accuracy rate of 98%.
  • Mentored junior team members on proper escalation handling techniques, improving overall team performance.
  • Managed high-pressure situations professionally, remaining calm and focused while resolving customer complaints.

Customer Service Representative

Citi
11.2015 - 10.2017
  • Assisted with new hire training as well as ongoing development of tenured representatives.
  • Responded to 80+ calls per day while maintaining 98% accuracy and policy compliance.
  • Acted as subject matter expert on 36 different partner portfolios.

Education

Studied - Business Administration And Management

Clackamas Community College
Oregon City, OR

GED -

Madras Education Department
Madras, OR

Skills

  • ICD-10 Proficiency
  • CPC-A Certified
  • Continuing Education Commitment
  • Medical Terminology Familiarity
  • Diagnostic Coding Accuracy
  • Experienced Remote Worker

Timeline

Member Services Specialist

Motus
10.2022 - Current

Escalation Specialist

Citi
10.2017 - 10.2022

Customer Service Representative

Citi
11.2015 - 10.2017

Studied - Business Administration And Management

Clackamas Community College

GED -

Madras Education Department
WADE MILLER