Darci Logan
Nampa,ID
Summary
Dynamic professional with a proven track record at Treasure Valley Transit, excelling in dispatch operations and schedule management. Recognized for strong leadership and quick decision-making, consistently achieving high customer satisfaction. Expertise in route planning and training, fostering a culture of continuous improvement and operational efficiency.
Overview
21
21
years of professional experience
Work History
Lead Dispatcher and Scheduler
Treasure Valley Transit
12.2013 - Current
- Oversee daily dispatch operations, ensuring timely transportation services for diverse clients.
- Coordinate driver schedules utilizing advanced routing software to optimize efficiency.
- Train new hires on dispatch systems and procedures, fostering a culture of continuous learning within the team.
- Consistently meet or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivate staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
School Bus Driver Trainer
Brown Bus Company
08.2004 - 12.2013
- Mentored and evaluated trainee drivers, providing constructive feedback to improve driving skills and confidence.
- Collaborated with management to refine training materials based on industry trends and regulatory changes.
- Ensured timely completion of certification requirements for all driving trainee's.
- Encouraged a supportive learning environment with open lines of communication between trainers and trainees, fostering trust and mutual respect.
- Safeguarded student passengers by ensuring all drivers were proficient in handling medical emergencies while en route to their destinations.
- Ensured safe transportation of special needs students, adhering to all safety regulations and protocols.
- Assisted students with boarding and disembarking, providing necessary support for individual needs.
- Trained new drivers on operational protocols, safety standards, and student engagement techniques.
- Assisted in training new drivers on best practices for safely transporting special needs students in various settings.
- Ensured student safety during transportation by adhering to all traffic laws and safety protocols.
- Conducted regular vehicle inspections to maintain operational efficiency and compliance with regulations.
Education
GED -
Nampa High School
Nampa, ID05-1993
Skills
- Quick decision making
- Data entry
- Route planning
- Dispatching field personnel
- Strong leadership
- Customer service
- Problem-solving
- Attention to detail
- Dispatching procedures
- Schedule management
- Call handling
- Organizational skills
Timeline
Lead Dispatcher and Scheduler
Treasure Valley Transit
12.2013 - Current
School Bus Driver Trainer
Brown Bus Company
08.2004 - 12.2013
GED -
Nampa High School
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