Connie Tinsley

Supervised and trained between 8 to 12 agents on medicaid protocols for example molina and anthem although we had about 30 medicaid companies. Did the financial side of the rides for transport for lines of service ranging from van trips to gurney trips by approving or disproving the quotes per ride.Outlook Email support as well . Worked with excel spreadsheets. Set up attendance log and designated lunches and breaks for our associates.

Lead dispatcher for Amr and South dispatch. Trained associates and assisted with questions about business policies as we followed the guidelines for many medicaid companies. Built trips for Lyft and Uber and dispatched those trips. Processed quotes for trips. Assisted with corrective actions and assisted agents to achieve their goals.

Phone agent for lyft coe.. assisted medicaid members getting home snd to appointments with lyft and uber. Hippa verifications. Followed medicaid protocols

Amr support phone agent booked trips for medicaid members following specific Medicaid protocols . Problem focused on issues with transport and resolved those issues ie driver not showing up ect. Booked over 50 trips a day.