Ricky Clarke
Summerville,SC
Summary
Experienced Lead Dispatcher with a proven track record in optimizing dispatch operations, enhancing customer service, and mentoring teams. Known for quick decision-making and strong problem-solving abilities, driving efficiency and satisfaction in service delivery.
Overview
40
40
years of professional experience
Work History
Lead Dispatcher
Charleston Transportation /North Area Taxi Inc.
03.1979 - 01.2019
- Supervised dispatch operations to ensure timely and efficient service delivery.
- Coordinated driver assignments and optimized routing for maximum operational efficiency.
- Monitored real-time traffic conditions to adjust dispatch strategies promptly.
- Trained and mentored new dispatch team members on best practices and systems.
- Collaborated with management to refine policies that improve overall customer satisfaction levels.
- Implemented process improvements that enhanced communication between drivers and dispatchers.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
Education
High School Diploma -
Goosecreek High School
Goose Creek, SCSkills
- Quick decision making
- Prioritizing calls
- Motivational skills
- Data entry
- Updating logs
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Active listening
- Verbal and written communication
- Dispatching procedures
- Decision-making
- Stress tolerance
- Route navigation
- Map reading
- Record keeping
- Conflict resolution
- Traffic monitoring
- Critical thinker
- Call handling
- Radio communication
- Driver communication
- Teamwork
- Quick thinking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Dispatch recordkeeping
- Adaptability and flexibility
- Self motivation
Timeline
Lead Dispatcher
Charleston Transportation /North Area Taxi Inc.
03.1979 - 01.2019
High School Diploma -
Goosecreek High School