Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Cintron

Cape Coral,FL

Summary

Dynamic dispatch professional with a proven track record at Cemek, excelling in timely decision-making and team motivation. Enhanced customer satisfaction through effective route planning and streamlined communication. Skilled in data entry and fluent in Spanish, I consistently drove improvements in dispatch efficiency and service quality.

Overview

15
15
years of professional experience

Work History

Lead Dispatcher

Cemek
02.2020 - 07.2025
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
  • Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.

Dispatch Coordinator

Panther Transportation
03.2010 - 01.2020
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Assisted in budget preparation and monitoring expenses related to regional transportation operations.
  • Developed training materials for new hires, contributing to their successful integration into the dispatch team.
  • Managed a team of dispatchers, ensuring accurate data entry and adherence to company policies.
  • Increased customer satisfaction with timely deliveries through effective route planning and coordination.

Education

High School Diploma -

Schaumburg High School
Schaumburg, IL

Associate of Arts - Business

Daley College
Chicago, IL
06-2010

Skills

  • Timely decision making
  • Prioritizing calls
  • Team motivation techniques
  • Data entry
  • Quick decision making
  • Spanish Speaking
  • Motivational skills
  • Route planning

Timeline

Lead Dispatcher

Cemek
02.2020 - 07.2025

Dispatch Coordinator

Panther Transportation
03.2010 - 01.2020

High School Diploma -

Schaumburg High School

Associate of Arts - Business

Daley College

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