Natasha Wheeler
La Vergne
Summary
Member services specialist with over three years of experience delivering exceptional customer service. Adept at managing complex billing inquiries and resolving account delinquencies while maintaining data accuracy and promoting member retention. Committed to leveraging communication and problem-solving skills to enhance team collaboration and achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Services Specialist
Ohana Growth Partners
07.2024 - 10.2025
- Managed inbound and outbound calls to address inquiries efficiently.
- Utilized ABC/Datatrak tools to handle advanced billing inquiries and manage overdue accounts.
- Addressed red screen errors and resolved RFCs (Return for Collections) while ensuring data accuracy.
- Negotiated payment arrangements and maintained positive member relationships to resolve account delinquencies.
- Verified accuracy of member agreements, billing details, and personal information.
- Provided exceptional customer service, fostering a supportive and welcoming environment for members.
Warehouse Associate
Amazon
12.2023 - 07.2024
- Receiving and stowing away inventory carefully and efficiently.
- Examined packages for defects ensuring quality standards were met.
- Addressed technical issues by troubleshooting underlying causes.
- Boxed items, applied saran wrap, transferred packaged pallets to loading area.
- Utilized scanners for barcode reading.
Server
First Watch
01.2022 - 11.2023
- Optimized restaurant flow through quick and effective work.
- Developing personal connections.
- Carefully managed dining area, ensuring exceptional guest service.
- Ensure quality of produce.
- Operation of POS systems.
- Maintained cleanliness standards in all operations.
Education
High School - undefined
Timberland High School
Wentzville, MOSkills
- Customer Service
- Problem Solving
- Data Entry
- POS Systems
- Time Management
- Communication
- Typing
- Inventory Management
- Quality Control
- Team Collaboration
Certification
- CPR / AED Certified
- A+ Scholarship
- A+ Volunteering - Prairie View Elementary School (Pre-k - 5th)
Timeline
Member Services Specialist
Ohana Growth Partners
07.2024 - 10.2025
Warehouse Associate
Amazon
12.2023 - 07.2024
Server
First Watch
01.2022 - 11.2023
High School - undefined
Timberland High School