Natasha Williams
Union City,GA
Summary
Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Hard-driving business leader offering skill in team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner/Operator
Williams Notary Services
Union City, GA
01.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
Dealer Services Specialist
Adesa Auto Auction
Fairburn, GA
11.2011 - 08.2020
- Perform Duties in compliance with all contractual customer, contractor and supplier agreements
- Communicate with customer for failed sale inspections or arbitration
- Assist with final negotiation of sales numbers for completion of sale
- Assist in assuring inventory is in the proper designated areas of the lot at all times
- Track missing units and help with physical inventory on a periodic basis
- Verify vehicle announcements and reports are accurate for presale
- Determine certification and grades for vehicles
- Resolved customer issues and escalated complex issues to manager.
Hostess
DR Horton
Fayetteville, GA
04.2013 - 08.2018
- Assist the community by meeting and greeting prospective buyers
- Answering questions about the models/community
- Help customers understand the buying process and working with the on-site agent to put marketing material together and taking care of many aspects which keep the Community running smoothly such as greet homebuyers as they walk into the model home
- Provide information and marketing material to prospects
- Work with prospect to determine the best community and floor plan and continually research the competition.
Customer Service Manager
ACE Cash Express Inc.
Atlanta, GA
08.2006 - 09.2011
- Manage daily operations such as preparing bank deposits, utilizing key capture, and As 400 systems
- Perform transactions that include, but not limited to check cashing, bill payments, wire transfers
- Arbitrated auto loans and underwrote auto insurance policies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Business Management Accounting
University of Connecticut
Storrs, CTHigh School Diploma -
New Rochelle High School
New Rochelle, NY06.1995
Skills
- Professional Skills
- Microsoft Suites
- Excellent Communicator
- Fast learner
- Assertiveness
- Marketing
- Internet Explorer
- Time Management
- Customer Service Management
Certification
- Certified Notary Public
Timeline
Owner/Operator
Williams Notary Services
01.2021 - Current
Hostess
DR Horton
04.2013 - 08.2018
Dealer Services Specialist
Adesa Auto Auction
11.2011 - 08.2020
Customer Service Manager
ACE Cash Express Inc.
08.2006 - 09.2011
Business Management Accounting
University of Connecticut
High School Diploma -
New Rochelle High School
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