Natasha Williams
KENNEDALE,TX
Summary
Content Operations Specialist with 3+ years of experience in web publishing, content management systems, and digital content workflows. Skilled in CMS operations (Drupal, WordPress, Contentful), SEO optimization, QA testing, and accessibility compliance. Proven ability to scale content libraries, conduct audits, and collaborate with cross-functional teams to deliver high-quality user experiences.
Overview
13
13
years of professional experience
Work History
Web Content Specialist
Communications Training Analysis Corp
09.2022 - Current
- Manage content publishing in Drupal CMS with structured formatting, metadata, and brand compliance.
- Partner with marketing and product teams to deliver timely updates across client websites.
- Conduct QA and accessibility reviews to ensure compliance with Section 508/WCAG standards.
- Audit content libraries to remove outdated materials and ensure SEO best practices.
- Create documentation and workflows to support scalable content operations.
- Remote
Content Editor / Data Entry Specialist (Contract)
Kalkomey Enterprises
01.2022 - 07.2022
- Edited 2,000+ web pages and processed 8,000+ images with metadata tagging and categorization.
- Executed site migration, ensuring catalog integrity and SEO optimization.
- Conducted QA testing to eliminate broken links, missing assets, and formatting issues.
- Developed image optimization workflows, improving performance and user experience.
Customer Service Representative
Nordstrom
09.2014 - 03.2019
- Delivered accurate product and order information across online and in-store platforms.
- Mentored and trained new hires, improving efficiency and team performance.
- Managed customer data using CRM tools to ensure accuracy and service quality.
QA Document Control Specialist
Xcelience
09.2012 - 09.2014
- Developed SOPs and process documentation to support QA compliance.
- Managed archival systems for regulated documents to meet industry standards.
Education
High School Diploma -
Huron High School
Ann Arbor, MISkills
- Content Management Systems (Drupal, WordPress, Contentful)
- Web Publishing & Content Operations
- Content QA & Auditing
- Content Architecture & Library Management
- Metadata Tagging & Taxonomy Alignment
- SEO Principles & Optimization
- Site Migration & Catalog Management
- A/B Testing & Content Optimization
- E-commerce / Site Merchandising
- Accessibility Compliance (508 / WCAG)
- Project Management Tools: Confluence, JIRA, Mondaycom, Slack
- Cross-Functional Collaboration (Editorial, SEO, Design, Product, Engineering)
- Workflow Optimization & Process Documentation
- User Experience (UX) Support
Timeline
Web Content Specialist
Communications Training Analysis Corp
09.2022 - Current
Content Editor / Data Entry Specialist (Contract)
Kalkomey Enterprises
01.2022 - 07.2022
Customer Service Representative
Nordstrom
09.2014 - 03.2019
QA Document Control Specialist
Xcelience
09.2012 - 09.2014
High School Diploma -
Huron High School