Natasha Wilson
Summary
Dynamic leader with a proven track record at Primecare Inc, enhancing resident satisfaction and reducing staff turnover through exceptional care and innovative programs. Skilled in problem-solving and team leadership, adept at multitasking and time management. Achieved significant improvements in resident safety and well-being, demonstrating strong organizational and communication abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Director
Primecare Inc
06.2013 - Current
- Achieved high levels of resident satisfaction through consistent delivery of exceptional care services, personalized attention, and genuine compassion.
- Facilitated smooth transitions for new residents by coordinating with their families, healthcare providers, and other relevant parties.
- Ensured resident safety by implementing strict protocols for emergency situations and conducting regular drills.
- Improved resident satisfaction by implementing new programs and activities tailored to their needs and preferences.
- Reduced staff turnover rates by fostering a positive work environment through team-building exercises and regular performance feedback.
- Ensure that all medical documentation is obtained and properly entered into record. Administration of medication and provision of routine health care and first aid to individuals.
- Prepare monthly and quarterly individual progress reports.
- Ensure all individuals are transported safely to and from recreation and required outings.
Direct Support Professional
ICES INC
01.2013 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Education
High School Diploma -
Adult Education
Waterbury, CT06-2008
Skills
- Problem-solving
- Team leadership
- Organizational skills
- Excellent communication
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Time management
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- DDS medication certification.
- DDS investigator certified.
Timeline
Residential Director
Primecare Inc
06.2013 - Current
Direct Support Professional
ICES INC
01.2013 - Current
High School Diploma -
Adult Education
Similar Profiles
Ben DelvaBen Delva
Help Desk Analyst I at PrimeCare TechnologiesHelp Desk Analyst I at PrimeCare Technologies
Storm MassarStorm Massar
Physician Assistant at PrimeCare MedicalPhysician Assistant at PrimeCare Medical
Sabrinia BellSabrinia Bell
Assisted Family Caregiver at Primecare Home Care ServicesAssisted Family Caregiver at Primecare Home Care Services
Ruby Pham StuartRuby Pham Stuart
Residential Director at University of HoustonResidential Director at University of Houston
Vanessa RamirezVanessa Ramirez
Residential Director at United Family ServicesResidential Director at United Family Services