Natasha Young
Harker Heights
Summary
Excels under pressure and work effectively in both self-directed and team-based capacities. Adaptable Customer Service Call Center Representative with background in resolving complex customer inquiries. Demonstrated strengths include multitasking, problem-solving, and maintaining patience under pressure. Previous work has involved fostering positive relationships with customers to enhance loyalty and satisfaction, while consistently meeting performance benchmarks in all areas.
Overview
8
8
years of professional experience
Work History
Tax Preparer
M & N Tax Professionals
Harker Heights
01.2018 - Current
- Assisted clients in understanding tax obligations and available deductions.
- Prepared individual and business tax returns using updated software tools.
- Reviewed financial documents for accuracy and compliance with tax regulations.
- Gathered necessary information from clients to complete tax filings efficiently.
- Maintained confidentiality of sensitive client information throughout the process.
- Collaborated with team members to resolve complex tax-related issues quickly.
- High call volume. Resolve complex issues.
- Filed electronically through approved software programs.
Patient Advocate
Scott & White
Temple
05.2023 - 06.2025
- Assisted patients in navigating healthcare services and resources.
- Maintained accurate records of patient interactions and feedback.
- Resolved patient concerns through effective problem-solving techniques.
- Advocated for patient rights and ensured compliance with regulations.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Gathered and analyzed patient information to determine special program eligibility.
Customer Service Representative
GC Services
Copperas Cove
02.2021 - 06.2022
- Answered 200 plus calls per day.
- Assisted customers in resolving inquiries and complaints effectively.
- Assisted customers with payment arrangements.
- Processed customer transactions accurately and efficiently.
- Maintained detailed records of customer interactions and feedback.
- Provided product information and guidance to assist customer decisions.
Education
High School Diploma -
Holland High School
Holland, TX05-2005
Skills
- Tax preparation
- Income tax regulations
- Financial document review
- Tax software proficiency
- Electronic filing
- Client communication
- High accuracy
- Trust returns processing
- Issue resolution
- Call handling
- Attention to detail
- Problem solving
- Payment processing
- Patient advocacy
- Team collaboration
- Strong teamwork
- Computer proficiency
- Technical support
- Active listening
- Positive and professional
- Customer service
- Call center procedures
Languages
English
Professional
Affiliations
Spending time with family.
Timeline
Patient Advocate
Scott & White
05.2023 - 06.2025
Customer Service Representative
GC Services
02.2021 - 06.2022
Tax Preparer
M & N Tax Professionals
01.2018 - Current
High School Diploma -
Holland High School