Natasia Chandler
Experienced leader
Rocky Hill
Summary
Experienced floor lead with 9 years in customer service in high volume locations, skilled in team leadership, sales support, and delivering exceptional guest experiences.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Banquet Manager
Mohegan Sun
04.2022 - Current
- Coordinated banquet events ensuring seamless setup and service for guests.
- Managed staff schedules to optimize coverage during high-volume events.
- Oversaw inventory control for banquet supplies and equipment management.
- Trained new team members on service standards and operational procedures.
- Developed relationships with vendors to secure necessary event resources.
- Implemented efficient workflow processes to enhance guest experience at banquets.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
Supervisor
Pasta Vita Mohegan Sun
Uncasville
10.2019 - 03.2022
- Supervised daily operations in a fast-paced food preparation environment.
- Trained new employees on safety procedures and food handling protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented quality control measures to uphold product standards and consistency.
- Assisted in resolving customer complaints to enhance service satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
Sales associate/Retail Assistant Manager
Rue 21 Store
Uncasville
08.2018 - 12.2021
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in inventory management by restocking shelves and tracking product availability.
- Executed promotional displays to enhance product visibility and attract customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Education
New London High School
New London, CTSkills
- Staff management
- Inventory control
- Vendor relations
- Customer satisfaction
- Team leadership
- Effective communication
- Standards enforcement
- Customer service
- Visual merchandising
- Relationship building
- Conflict resolution
- Quality assurance
- Problem solving
- Attention to detail
- Building rapport
- Excellent people skills
- Upselling and cross selling
- Outgoing personality
Timeline
Banquet Manager
Mohegan Sun
04.2022 - Current
Supervisor
Pasta Vita Mohegan Sun
10.2019 - 03.2022
Sales associate/Retail Assistant Manager
Rue 21 Store
08.2018 - 12.2021
New London High School