Natasia Crews
Manor,TX
Summary
Experienced and dedicated Fertility Clinic Manager and Air Force Medic with a strong background in the medical field and a proven track record of delivering exceptional customer service. Proficient in clinic operations, patient care, and team management, consistently ensuring the highest standards of patient satisfaction. Committed to providing unwavering support to individuals and families throughout their health and fertility journey, approaching each interaction with compassion and professionalism.
Overview
9
9
years of professional experience
Work History
Clinical Manager
Austin Fertility Institute
03.2021 - Current
- Oversee daily operations of a high-volume fertility clinic, managing a team of eight medical staff to ensure efficient workflow and exceptional patient care
- Coordinate patient intake processes, treatment scheduling, and post-treatment follow-ups while maintaining patient confidentiality and complying with HIPAA regulations
- Collaborate with reproductive endocrinologist, nurses, and lab technicians to ensure seamless treatment plans for patients, including IVF, IUI, egg retrieval, and sperm donation
- Supervise and mentor three medical and administrative staff, providing ongoing training to ensure up-to-date practices and adherence to clinic policies
- Assist in the management of day-to-day clinic operations, including coordinating patient appointments, processing medical records, and maintaining accurate billing and insurance records
Aerospace Medical Technician
United States Airforce Reserve
05.2016 - Current
- Company Overview: Lackland Air Force Base
- Provide immediate care to military personnel in emergency situations, including combat and non-combat injuries, ensuring the rapid stabilization of patients and preparing them for evacuation or transport
- Assist in the setup and operation of mobile field medical units during deployments, contributing to logistical and operational success in austere environments
- Conduct medical training and simulate emergency scenarios for both military personnel and civilian staff, ensuring the readiness of emergency response teams
- Monitor and record vital signs, administer immunizations, and assist in physical examinations to maintain overall health and combat readiness of service members
- Support combat and field medicine procedures including trauma care, basic life support (BLS), and advanced first aid, utilizing both ground and airborne medical transport as needed
- Collaborate with other healthcare professionals, including physicians, nurses, and specialists, to ensure comprehensive and continuous patient care
- Adhere to military medical standards and regulations, ensuring all care provided was in line with the highest standards of safety and quality
Lead Medical Assistant, CMA II
Wildflower OBGYN
06.2018 - 02.2021
- Provided direct patient care preparing patients for procedures, and educating patients about treatment options
- Performed routine laboratory tests, collected specimens, and recorded patient vital signs, contributing to accurate diagnosis and treatment plans
- Supported physicians with patient consultations, including taking medical histories and preparing patients for examinations and procedures
Education
Certified Medical Technician -
United States Air Force
05.2016
American Heart Association CPR Certification - undefined
Nationally Registered Emergency Medical Technician (EMT) -
United States Air Force
San Antonio, TX05.2016
Medical Technicians Certified Medical Assistant II -
Skills
- Clinic Operations Management
- Patient Relations & Customer Service Excellence
- Team Leadership & Staff Development
- Fertility Treatment Protocols (IVF, IUI, Egg Donation)
- HIPAA Compliance & Patient Confidentiality
- Billing & Insurance Coordination
- Inventory & Supply Management
- Budget Management & Cost Control
- Conflict Resolution & Problem-Solving
- Communication & Interpersonal Skills
- Emergency Medical Care & Trauma Response
- Battlefield Triage & Casualty Evacuation
- Disaster Response & Preparedness
- Mental Health Support & Stress Management
- Addressing questions and concerns
- Organizing staff schedules
References
- SMSgt Francis Hodge, Supervisor/ NCOIC, 8, 210-748-0763, frances.hodge@us.af.mil
- Captain Albert Scott, Supervisor / OIC, 5, 919-902-0556, asj101387@gmail.com
- Mary Taylor, Lab/Billing Manager, 832-689-6279
Timeline
Clinical Manager
Austin Fertility Institute
03.2021 - Current
Lead Medical Assistant, CMA II
Wildflower OBGYN
06.2018 - 02.2021
Aerospace Medical Technician
United States Airforce Reserve
05.2016 - Current
American Heart Association CPR Certification - undefined
Certified Medical Technician -
United States Air Force
Nationally Registered Emergency Medical Technician (EMT) -
United States Air Force
Medical Technicians Certified Medical Assistant II -
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