Natasia Smith
Indianapolis,IN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Indianapolis, IN - Indiana
03.2024 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Assistant Store Manager
Speedway Gas Station
Indianapolis, IN - Indiana
04.2023 - 02.2024
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Assistant Store Manager
Rainbow Clothing Store
Indianapolis, IN - Indiana
11.2021 - 12.2022
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Collaborated with management to determine key tasks and delegate to staff members.
Assistant Store Manager
GPM Investments
Indianapolis, IN - Indiana
07.2021 - 10.2021
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assembly Line Worker
SMX Staffing
Indianapolis, IN - Indiana
01.2021 - 06.2021
- Recognized defective material and reported issues to management.
- Assembled component parts of items and completed hand-finishing of final products.
- Completed accurate assembly work by positioning and aligning components.
- Built and packaged products to comply with multiple work orders and deadlines.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Used established assembly instructions to complete jobs.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
Housekeeping Room Attendant
Community Hospital North
Indianapolis, IN - Indiana
02.2019 - 10.2019
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
Plasma Center Technician
CSL Plasma
Indianapolis, IN - Indiana
01.2018 - 07.2018
- Managed the necessary arrangements for the donor, including their environment and equipment setup to facilitate successful pheresis processes.
Education
High School Diploma -
Indianapolis Lighthouse Academy
Currently working on BSN Degree -
Marion University
Skills
- Department Oversight
- Stock management
- Records Management
- Customer Relations
- Loss Prevention
- Store Organization
- Inventory Control
- Sales Strategies
- Attention to Detail
- Vendor Management
- Microsoft Office Suite
- Customer Service Management
- Cost Control
- Store Opening and Closing
- Customer Service
- Stock Rotations
- Shift Scheduling
- Cash auditing
- Marketing and Promotions
References
References are available on requests
Timeline
Security Officer
Allied Universal Security Services
03.2024 - Current
Assistant Store Manager
Speedway Gas Station
04.2023 - 02.2024
Assistant Store Manager
Rainbow Clothing Store
11.2021 - 12.2022
Assistant Store Manager
GPM Investments
07.2021 - 10.2021
Assembly Line Worker
SMX Staffing
01.2021 - 06.2021
Housekeeping Room Attendant
Community Hospital North
02.2019 - 10.2019
Plasma Center Technician
CSL Plasma
01.2018 - 07.2018
High School Diploma -
Indianapolis Lighthouse Academy
Currently working on BSN Degree -
Marion University
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