Jessica Dunkley
Jamaica,NY
Summary
Dedicated Flight Attendant with over 9 years of experience in aviation and customer service. Skilled in ensuring passenger safety, delivering exceptional inflight service, and handling emergencies with professionalism and calm efficiency. Strong background in airport operations, training coordination, and administrative support, with proven ability to communicate effectively, resolve conflicts, and provide outstanding customer care in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Flight Attendant (CRJ 700/900 Aircraft)
Endeavor Air
Jamaica, NY
01.2023 - 07.2025
- Ensured compliance with FAA safety standards and airline protocols to maintain a safe cabin environment.
- Facilitated efficient boarding and deplaning processes to support on-time departures.
- Conducted safety demonstrations and monitored cabin environment throughout flights.
- Delivered exceptional passenger service, including meal and beverage service.
- Managed inflight emergencies with composure and effective problem-solving.
Flight Attendant (Airbus A220-300, A320, A321, A321 Neo)
JetBlue Airways
Jamaica, NY
05.2016 - 06.2023
- Maintained cabin safety and comfort while ensuring compliance with regulatory standards.
- Assisted with timely boarding and deplaning, enhancing on-time performance.
- Conducted inflight safety briefings and provided professional customer service.
- Responded to passenger needs and resolved concerns with empathy and efficiency.
- Handled emergency situations by following established safety protocols diligently.
Lead Barista
Starbucks
Jamaica, NY
01.2014 - 05.2016
- Supervised and trained a team of 5-6 employees while ensuring adherence to service standards.
- Provided personalized customer service, managed cash handling, and oversaw store operations.
- Supported store manager with scheduling, sales promotions, and operational oversight.
- Maintained a safe, clean, and well-organized store environment.
Airport Operations Training Coordinator
JetBlue Airways
Jamaica, NY
- Designed and implemented training schedules for new and recurrent Airport Operations crew members.
- Facilitated onboarding and recurrent training programs, ensuring compliance with company policies and FAA regulations.
- Collaborated with leadership to evaluate training outcomes, identify areas for improvement, and enhance operational efficiency.
- Tracked training completion, monitored employee performance, and provided coaching to improve service delivery.
Administrative Assistant to Director
JetBlue Airways
Jamaica, NY
- Provided executive-level administrative support, including calendar management, travel coordination, and document preparation.
- Maintained organized filing systems and ensured compliance with company record-keeping standards.
- Coordinated meetings, prepared reports, and managed correspondence for the JFK Director.
- Managed scheduling and coordinated appointments for executive team members.
- Supported office management by ordering supplies and maintaining inventory levels.
Airport Operations Crewmember
JetBlue Airways
Jamaica, NY
- Delivered exceptional customer service at check-in, ticketing, reservations, and boarding gates.
- Assisted passengers with special needs, including wheelchair assistance and family boarding.
- Handled luggage processing, flight updates, and customer inquiries with accuracy and professionalism.
- Resolved customer complaints and maintained effective communication between passengers and flight crews.
Education
High School Diploma -
Brooklyn Collegiate High School
Skills
- FAA safety protocols
- Emergency response
- Inflight procedures
- Complaint resolution
- Interpersonal communication
- Cultural awareness
- Onboarding
- Recurrent training
- Scheduling
- Team leadership
- Microsoft Word
- Excel
- Access
- PowerPoint
- Outlook
- Service-oriented
- Time management
- Critical thinking
- Adaptability
- Teamwork
Timeline
Flight Attendant (CRJ 700/900 Aircraft)
Endeavor Air
01.2023 - 07.2025
Flight Attendant (Airbus A220-300, A320, A321, A321 Neo)
JetBlue Airways
05.2016 - 06.2023
Lead Barista
Starbucks
01.2014 - 05.2016
Airport Operations Training Coordinator
JetBlue Airways
Administrative Assistant to Director
JetBlue Airways
Airport Operations Crewmember
JetBlue Airways
High School Diploma -
Brooklyn Collegiate High School
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