Natassia Scott
Jamaica
Summary
Motivated and detail-oriented professional with a strong background in leadership, customer service, and administrative support. Currently pursuing a Master of Science degree, with proven ability to manage responsibilities, communicate effectively, and work in fast-paced environments. Known for strong problem-solving skills, adaptability, and a commitment to delivering high-quality results.
Overview
9
9
years of professional experience
Work History
Nursing Staff Coordinator
Flushing Hospital Medical Center
Flushing, NY
09.2024 - Current
- Enhanced patient care by coordinating nursing staff schedules and ensuring adequate coverage for all shifts.
- Streamlined communication between nursing staff and administration, leading to improved teamwork and efficiency.
- Developed and implemented effective staffing plans to address changing patient needs and maintain high-quality care standards.
- Provided support to nursing administrators by maintaining accurate records of staff credentials, licenses, and continuing education requirements.
- Enhanced patient care by coordinating nursing staff schedules and assignments to ensure optimal coverage.
Store Manager
Signet Jewelers
Valley Stream, NY
06.2017 - 09.2024
- Directed day-to-day store operations including inventory management, cash control, and opening/closing procedures to ensure smooth, compliant operations.
- Recruited, trained, and coached sales associates; conducted regular performance reviews to support development and improve customer service.
- Processed payroll and managed timekeeping to ensure accurate and timely employee compensation.
- Implemented merchandising and sales strategies and trained staff on product knowledge and effective selling techniques to boost sales and customer satisfaction.
- Led a team in a fast-paced retail environment through clear communication, goal-setting, and positive reinforcement.
Brand Ambassador
Capital One, N.A
Queens, NY
08.2022 - 12.2022
- Balanced cash drawers and reconciled daily transactions to ensure accurate cash flow and resolve discrepancies promptly.
- Handled secure disbursement of cash and checks while maintaining strict adherence to cash-handling procedures.
- Processed high-volume customer transactions efficiently to minimize wait times and maintain accuracy.
- Welcomed customers, addressed account inquiries, and delivered responsive service to enhance the branch experience.
- Maintained attention to detail during routine operations to support overall service quality and compliance.
Department Supervisor
Hennes & Mauritz
Garden City, NY
03.2022 - 08.2022
- Trained and onboarded new employees on company policies, departmental procedures, and customer service standards.
- Conducted employee evaluations and provided constructive feedback to support performance improvement and career growth.
- Supervised a team of 30, assigning tasks, monitoring progress, and ensuring accountability for timely completion of objectives.
- Promoted a positive workplace culture through team-building initiatives and engagement activities.
- Created efficient work schedules and task assignments to optimize staffing and maintain service levels.
Education
Bachelor of Science -
John Jay College of Criminal Justice
New York, NY01.2023
Associate of Science -
LaGuardia Community College
Long Island City, NY03.2026
Master of Forensic Psychology -
Monroe College
Bronx, NY12.2026
Skills
- Store efficiency optimization
- Time management
- Guidance and coaching
- Leadership and mentoring
- Strong verbal and written communication
- Nursing staff management
Timeline
Nursing Staff Coordinator
Flushing Hospital Medical Center
09.2024 - Current
Brand Ambassador
Capital One, N.A
08.2022 - 12.2022
Department Supervisor
Hennes & Mauritz
03.2022 - 08.2022
Store Manager
Signet Jewelers
06.2017 - 09.2024
Bachelor of Science -
John Jay College of Criminal Justice
Associate of Science -
LaGuardia Community College
Master of Forensic Psychology -
Monroe College