Natausha Bowie
Kansas City,MO
Summary
Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting. Goal-oriented worker polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation.
Overview
15
15
years of professional experience
Work History
General Clerk III
EPA
Lenexa, Kansas
04.2023 - Current
- Assisted with data entry, filing, sorting mail, and other office duties.
- Provided administrative support to staff members.
- Maintained accurate records of all documents filed or processed.
- Compiled reports from various sources for management review.
- Scanned documents into digital format for storage purposes.
- Created new client files and updated existing ones with relevant information.
- Organized documents according to established procedures.
Office Manager
AASPA
Overland Park, KS
04.2022 - 07.2022
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Office Administration Assistant
US Dermatology Partners
Lees Summit, Missouri
12.2021 - 02.2022
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Made orders for new office supplies based on demand and budgetary restraints.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
Customer Service Representative
Joshua's Pest Control
Lenexa, KS
04.2021 - 08.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Assessed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
Pharmacy Technician
CVS Pharmacy Inc.
Kansas City, MO
05.2019 - 02.2021
- Received, reviewed, dispensed and labeled hundreds of prescriptions daily with expert accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered orders into system and filled medication orders.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Promoted health and well-being of patients by administering flu immunizations.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
Admin Assistant
PAE
Lees Summit, MO
05.2016 - 04.2020
- Conducted and initialized background checks for potential employees, using government names software.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Customer Service Representative
CVS Health
Lees Summit , MO
08.2016 - 09.2017
- Assisted approximately numerous customers each hour with any questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered numerous inbound calls per day and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer questions and addressed concerns, resulting in 5% reduction in complaint calls.
- Delivered service and support to each customer, paving way for future business opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Centrinex
Lenexa , KS
03.2012 - 05.2016
- Assisted approximately numerous customers each hour with financial support questions.
- Assisted approximately numerous customers each hour with various questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Trained 6 new employees each month in procedures and policies in order to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
Photo Supervisor
Cvs Pharmacy Inc.
Lees Summit, MO
03.2009 - 03.2012
- Created training manual for all employees to use as reference guide.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Supervised, trained and evaluated over 6 employees in retail industry.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Education
Business
Longview Community College
Kansas CitySome College (No Degree) - Business
Johnson County Community College
Overland Park, KSSkills
- Point of sale systems proficiency
- Verifying orders
- Insurance Verification
- Resolving customer issues
- Problem-solving skills
- Time management
- Quality assurance and control
- Workflow Optimization
- PC proficient
- Types 64 WPM
- 10-key proficiency
- Microsoft
- Multitasking and prioritization
Non Profit Organizations
Naka-kon
Director 2018 - Present
Naka-Kon.com
Timeline
General Clerk III
EPA
04.2023 - Current
Office Manager
AASPA
04.2022 - 07.2022
Office Administration Assistant
US Dermatology Partners
12.2021 - 02.2022
Customer Service Representative
Joshua's Pest Control
04.2021 - 08.2021
Pharmacy Technician
CVS Pharmacy Inc.
05.2019 - 02.2021
Customer Service Representative
CVS Health
08.2016 - 09.2017
Admin Assistant
PAE
05.2016 - 04.2020
Customer Service Representative
Centrinex
03.2012 - 05.2016
Photo Supervisor
Cvs Pharmacy Inc.
03.2009 - 03.2012
Business
Longview Community College
Some College (No Degree) - Business
Johnson County Community College
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